Reveal updates: January 2024

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Welcome to the January 2024 edition of Reveal updates. This month we talk about the 2024 Fleet Trends Report, support case visibility improvements and video coaching. Read on to find out more.

 

Recently released

The 2024 Fleet Trends Report is now available

The 2024 Fleet Technology Trends Report reveals key data showing how GPS solutions are helping fleets overcome challenges, promote safety and streamline operations.

Did you know that 94% of fleets using GPS fleet tracking software find it to be beneficial?

Find out why. Download the report to find out more about how organizations of all sizes in various industries are cutting costs, improving productivity and getting a positive ROI with fleet management software.

Download Report

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Support case visibility improvements

There are now more ways to manage your support cases online. You can check case statuses and request to close your cases within the Customer Portal. We've made several updates to the functionality including more dates and times regarding status changes, allowing you to request to close a case (for duplicates or no longer needed) and add comments to attached files. Also, colour coded case status makes it easier for you to review case status at a quick glance:

  • “Awaiting your reply” status highlights case progress and customer next steps
  • “Subject” column with search capabilities enables you to quickly find cases based on the subject of the case
  • “Updated” column & in-case activity thread provides additional methods to track case progress

Lastly, we have enhanced basic user access where admins no longer need to grant access for basic users to see support cases.

Learn more

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Video coaching is now available

If you have Integrated Video, you can now assign coaching statuses, add coaching notes and track coaching progress over time. This will allow you to take a more proactive approach to safety initiatives by making it easier to identify areas for improvement. With the new Driver Profile, you will be able see a bird's-eye view of each driver and create personalized coaching plans for them based on video data. Check out our recent webinar: 5 tips to coach drivers using Integrated Video. In this webinar recording, you can see prevailing industry trends, hear why coaching is so important for fleets today, and see how our solution can help to drive proactive safety improvements. We also have a new Quick Reference Guide version as well.

Watch the webinar

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