Troubleshooting immobilisation

Immobilisation requests can take a long time to complete. It is possible that your request will be pending for a number of hours.
This is because Reveal make a number of checks to ensure that the vehicle can be immobilised.

When a request is made, Reveal makes the following checks:

  • That the vehicle is within network coverage.
  • That the vehicle tracking unit is not asleep (powered off).
  • That the vehicle has been stopped for more than 10 minutes.

After 24 hours, if the vehicle cannot be reached or is still moving, your request will time out and you will have to try again.

If the engine is switched on before the immobilisation request is completed, the request will fail.

If the request fails, submit the required again.

 

 

Remobilisation request is still pending

Vehicle immobilised for more than 24 hours

If the vehicle has been immobilised for more than 24 hours, the remobilise request will be held until the vehicle’s tracking unit sends its next status update.

Vehicles check in once a day and the remobilization command will take place once the vehicle checks in.

If you attempt to start the vehicle, this will wake the unit and it can accept the remobilization command.

 

 

Vehicle immobilised for less than 24 hours

If the vehicle has been immobilized for less than 24 hours, the remobilisation is sent every ten minutes until the vehicle’s tracking unit checks in.

Then the request can be completed.

 

 

Remobilisation request has failed

If the vehicle cannot be remobilised, check that the vehicle tracking unit is not asleep.

When the engine has been off for more than 24 hours, the tracking unit will power off.

 


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