Welcome to the second last Reveal updates of 2020. This month we talk Reveal Field and how you can now assign a technician that knows your customer. There's also a sneak-peak at a new feature coming to Reveal Field which allows you to dispatch multiple jobs at once.
Recently released
Assign a technician that knows your customer
A dispatcher can use smart scheduler in Reveal Field to help decide which technician to assign to a job based on location and skill. Want to assign a technician that knows the customer? Now you can with our new "Knows customer" filter.
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
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Contact your Account Manager
Phone number: +1-844-617-1100
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.