Understanding technician status labels

In Scheduler, when a job is created using smart recommendations, labels appear beside the technician's names. Here is a breakdown of these labels and their meanings.

Label Definition
Best travel time Shows beside technicians with the best travel time to the job.
Nearby Shows beside technicians nearest to the job.
Available Shows technicians that are available to work on the job.
Busy Shows technicians that already have a job at that scheduled time.
Off-Duty Shows when the job is scheduled outside the technician’s working hours.
Unknown Shows when information is missing, for example, the vehicle's location.

Learn more about smart recommendations.
Note: Smart recommendations are not yet available in all countries.

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