The Device details page shows you information about the device (vehicle tracker or asset tracker) that is installed in a particular vehicle or asset.
If a device has an error, in-product troubleshooting is shown on the page and links to troubleshooting articles in the help centre.
There are 3 sections on the Device details page:
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Device details - The device details section provides information about the device, such as device type, ESN and so on.
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Device health - This section provides information if the device has an error and any available resolution steps.
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Activity - This section is a log of troubleshooting actions that have been performed on this device.
You can access the Device Details page from the Fleet and Device list.
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In the Fleet and Device List, in the Actions column, open the Actions menu.
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Click View device details.
The device details section provides information about the device, such as device type, ESN and so on. The fields can differ between ATU and VTU.
For vehicle trackers, the summary includes:
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Device type - The make and model of the installed device.
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Vehicle name - The name of the vehicle in which the device is installed.
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ESN - The device’s electronic serial number.
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Installation date - The date the device was installed.
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Last location - The last reported location of the vehicle.
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Last connection - The last time the device connected to Reveal.
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GPS signal - The GPS strength of the device.
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Network strength - The strength of the connection to the network.
For asset trackers, the summary can include:
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Device type - The make and model of the installed device.
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Asset name - The name of the asset in which the device is installed.
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ESN - The device’s electronic serial number.
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Installation date - The date the device was installed.
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Device battery level (for Equipment Asset Tracker only) - The battery level of the device.
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Last location - The last reported location of the asset.
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Last connection - The last time the device connected to Reveal.
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GPS signal - The GPS strength of the device.
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Network strength - The strength of the connection to the network.
This section provides information if the device has an error and any available troubleshooting steps to fix the error.
The tile (A) next to the section title which indicates the severity of the error. This is the same as the severity error in the Fleet and device list.
A full description of the error is shown (B).
The Troubleshooting section (C) lists all available troubleshooting options. These can be steps you can perform in Reveal, such as restarting a tracker, or links to physical, in-vehicle troubleshooting steps in the help centre (D).
When a tracker error is resolved, it can take up to 24 hours for it to disappear from the Device details page.