This article explains how to troubleshoot the Silent HDE error.
Issue
One or more of your vehicles show a Silent HDE error code in the Fleet and Device list or on the Device Details page.
This status means the vehicle tracker has not reported any harsh driving events in the last 30 days, even though the vehicle has been active and driven a significant distance.
While it is possible the driver is very skilled, it is more likely that the tracker may not be capturing HDE data correctly.
Solution
A Silent HDE error usually requires technical assistance to resolve.
A poor installation is more likely to cause a Not Reporting Unit (NRU) status. However, you can perform a quick physical check of the device.
To troubleshoot this issue:
Access the vehicle and locate the vehicle tracker.
Check that all wires and cables are firmly and securely connected.
Ensure that the tracker is firmly secured.
If the connections are secure and the status does not clear after the vehicle's next trip, contact Support for further assistance.
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: +1-844-617-1100
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.