Welcome to our second-last Reveal monthly update for 2020. This month we talk about our Reveal Field enhancement which lets you assign a technician that knows your customer, in addition to one based on location and skill, helping you give your service a personal touch.
Recently released
Assign a technician that knows your customer
A dispatcher can use smart scheduler in Reveal Field to help decide which technician to assign to a job based on location and skill. Want to assign a technician that knows the customer? Now you can with our new "Knows customer" filter.
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 0800-121-8915
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.