Troubleshoot camera indicator lights
The road-facing camera (model 1), road-facing camera (model 2) and driver-facing camera each have three indicator lights to help you identify any issues with its operation:
During normal operation, both the green and blue lights are on.
If the blue light is off and the red light is on or flashing, there could be a problem with the SD card.
If the green light is off or flashing, then there could be a SIM or network error.
Let's look at some common issues.
Rebooting in progress
Solution: Reboot the camera. If the blue and green lights are not solid after 10 minutes, contact Customer Support.
Firmware update in progress
Once the firmware update has finished, you will see:
Now reboot your camera by pressing the red button.
Once the camera has rebooted, you can continue camera installation.
Let the firmware update finish before changing the SD card.
If you experience issues, reboot the camera again before contacting Customer Support.
SD error/No SD/Write fail
On or off
Solution: Reset the camera. If this does not work, the card may need to be replaced or repaired.
Network communication error
Solution: Check that the camera is within coverage.
3G network device error / SIM error
Solution: Try the following before contacting Verizon Connect support:
- Check that the camera is within coverage.
- Reset the camera.
- Turn off the ignition and confirm that the SIM card is installed and with the correct orientation.
Resetting the camera
Press the Calibrate button for three seconds, or until you hear a beep. The calibrate button is the smaller red button on the camera. Use a small tool or paper clip to press the button.