Troubleshoot camera indicator lights

The road-facing camera (model 1), road-facing camera (model 2) and driver-facing camera each have three indicator lights to help you identify any issues with its operation:

Red-on.png

Red: Warning

Blue-on.png

Blue: Recording

Green-on.png

Green: Communication

During normal operation, both the green and blue lights are on.

If the blue light is off and the red light is on or flashing, there could be a problem with the SD card.

If the green light is off or flashing, then there could be a SIM or network error.

Let's look at some common issues.

Rebooting in progress

Red-on.png

On

blue-on-off.png

On/Off

Green-off.png

Off

Sound-off_alternative.png

No sound

Solution: Reboot the camera. If the blue and green lights are not solid after 10 minutes, contact Customer Support.

Firmware update in progress

red-off.png

Off

blue-on-off.png

On/off twice

green-on-off.png

On/off twice

Sound-off_alternative.png

No sound

Once the firmware update has finished, you will see:

Red-off.png

Off

Blue-on.png

On

Green-on.png

On

Sound-off_alternative.png

No sound

Now reboot your camera by pressing the red button.

Once the camera has rebooted, you can continue camera installation.

Let the firmware update finish before changing the SD card.

If you experience issues, reboot the camera again before contacting Customer Support.

SD error/No SD/Write fail

red-on-off.png

Slow on/off

Blue-off.png

Off

Green-on.png

On or off

Sound-on.png

Beep

Solution: Reset the camera. If this does not work, the card may need to be replaced or repaired.

Contact support

Network communication error

red-on-off.png

Fast on/off

blue-on.png

On

green-on-off.png

Slow on/off

Sound-on.png

Beep

Solution: Check that the camera is within coverage.

3G network device error / SIM error

Red-off.png

Off

Blue-on.png

On

green-on-off.png

On/off

Sound-off_alternative.png

No sound

Solution: Try the following before contacting Verizon Connect support:

  • Check that the camera is within coverage.
  • Reset the camera.
  • Turn off the ignition and confirm that the SIM card is installed and with the correct orientation.

Contact support

Resetting the camera

Press the Calibrate button for three seconds, or until you hear a beep. The calibrate button is the smaller red button on the camera. Use a small tool or paper clip to press the button.

 


Was this article helpful?


2 out of 6 found this helpful