View camera status

The Camera List shows information about each camera, such as the camera model, its electronic serial number (ESN), and installation status.

When a camera is activated through the Integrated Video app, the camera status is displayed in the Camera List page of the Reveal Admin section.

This article covers the following topics:

To access the Camera List, go to Admin > Camera List.

Camera_List.png

Check the camera connection status

The STATUS column shows cameras as Unassigned, Offline, or Online.

An Unassigned camera is:

  • Not assigned to a vehicle in our database.
  • Not installed in the vehicle.
  • Not yet connected to Reveal.

An Offline camera is:

  • Assigned to a vehicle in our database.
  • Installed in a vehicle that has the ignition turned off.
  • Not connected to Reveal. The LAST CONNECTION column shows the last time the camera Online.

An Online camera is:

  • Assigned to a vehicle in our database.
  • Installed in a vehicle that has the ignition turned on.
  • Connected to Reveal.

Online cameras can record video footage onto the SD card. When harsh driving events occur, 40-second video clips become available in Video > Video List.

Learn how Integrated Video works.

Update the camera status

To update the Camera List, click on the refresh button Refresh_icon.png to get a status accurate to within 10 minutes.

Identify camera connection issues

If a camera is Offline or Online and the last connection time is much longer than when the vehicle was in use, there may be an issue with the camera. For example, the vehicle was traveling in the past five days, but the last connection time was two months ago.

Check the vehicle’s equipment

  • The engine must be turned on for the camera to begin recording and detect harsh driving events that trigger videos. The camera continues recording until the engine is turned off.
  • The camera should be attached to the windshield and aligned correctly so that it accurately detects objects.
  • The vehicle tracker should be mounted securely and not able to move around, otherwise it can generate inaccurate data.
  • If the vehicle has been involved in a collision, check the camera and vehicle tracker for any signs of damage. The camera’s LED light sequence should show that the camera is recording (blue) and connected to the network (green).
  • If the green light is off, the camera is not recording or connected to Reveal.

Troubleshoot a camera’s indicator lights.


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