Request videos in Reveal (Video on Demand)
With Video on Demand, you can search cameras for videos that do not appear in the Event List. If the video is still on the camera's SD card, you can download a 40-second video.
Videos are deleted from Reveal after 90 days. You can request older videos within a certain time period, which depends on your data retention plan and location.
If there is a driver camera in the vehicle, video from that camera will be retrieved alongside video from the road camera.
To request a video, follow these steps:
- On the Event List page, choose GET VIDEO.
- Select the vehicle. If the camera status is ‘online’, you can search for videos. If the camera status is ‘offline’, you cannot continue your search. To get the camera online, turn the vehicle’s ignition on.
Select the date, and the time of the incident. A message confirms the time and date of the earliest available recording.
- Click NEXT. The video timeline displays.
Drag the selector along the timeline to when you think the incident occurred and click PREVIEW VIDEO.
You can only preview video recordings when the camera is on and the vehicle has good network coverage. Switch the vehicle on to start the camera.
- To watch the clip, click the preview button.
- To adjust the time range, in the Timeline, drag the video footage so that the required video clip displays within the selector.
It can take about 30 seconds for the snapshots to load.
When you have chosen a time range, click GET VIDEO.
A message confirms that the video is on the way.
In the confirmation message, choose BACK TO EVENT LIST to return the Event List, or choose REQUEST ANOTHER VIDEO to remain in the timeline and request another video.
When the video is ready to watch, you'll receive an email notification, a desktop alert, or a push notification to your mobile device.
Click the notification to watch the video to go to the Event List. The requested video is added to the Event List with the Requested tag.
Can’t find videos in Video on Demand?
If you still can’t find the video you want, consider whether any of the following apply:
- The camera may not be recording.
The camera may have been damaged during a collision.
A driver may have selected privacy mode to stop sharing camera and GPS tracking data with Reveal.
The SD card may be corrupted and need reformatting.
The SD card may have overwritten the footage, Depending on the card’s capacity, SD cards hold around 22 hours of footage (or ‘driving time’) which is then recorded over as usage continues.
If you suspect a collision has occurred and a video was not triggered in Reveal, download footage from your SD card as soon as possible.