Customer Privacy Requests (CCPA)

About customer privacy requests

In response to the California Consumer Privacy Act (CCPA), which came into law on June 2018 and aims to enhance privacy rights and consumer protection for residents of California, all Verizon Connect users in the United States can make a download request for their customer’s personal information using Reveal.

You can request to download information that Verizon Connect holds about your customers. You can get access to information for a period within the past 1 year. After your request has been processed, you will get access to a JSON file that is available to download for 7 days.

Viewing customer privacy requests

You can view customer privacy requests if you have the appropriate permissions. Accounts with administrator rights have permission by default and can grant permission to other users.

To view customer privacy requests that you have made in the past:

  1. In the upper right corner of the Reveal screen, click Help
  2. From the drop-down list, choose Privacy Request.
  3. The list contains all privacy requests that you have made for your customers’ data.
  4. To see more details about a customer privacy request, click VIEW in the appropriate row.
    info_request_view_details.png

The details contain the following information:

  • Download request download_request_icon.png with a unique identification number.
  • Requester’s name - The name of the user who made the request.
  • Requester’s email - The email address of the user who made the request.
  • Request date - The date when the request was made.
  • Complete date - The date when the request was completed, if complete.
  • Name - The name of the person who the request is made for. (Shown if the name was specified as an identification method when making a request).
  • Email - The email address of the person who the request is made for. (Shown if the email address was specified as an identification method when making a request).
  • Phone - The phone number of the person who the request is made for. (Shown if the phone number was specified as a personal identifier when making a request).
  • Time period requested - The time period for which the personal information was requested.
  • The privacy request’s status, which can be one of the following: Pending, Complete, Overdue, or Canceled.
  • DOWNLOAD JSON - This button is displayed for requests that are complete and is available for 7 days from when the request was completed.
  • CANCEL REQUEST - This button is displayed for requests that can be canceled: requests with a status of Pending or Overdue, and requests that have a status of Complete and were completed within the past 7 days.

Making a customer privacy request

You can make customer privacy requests if you have the appropriate permissions. Accounts with administrator rights have permission by default and can grant permission to other users.

To make a customer privacy request:

  1. In the upper right corner of the Reveal screen, click Help
  2. From the drop-down list, choose Privacy Request.
  3. Click NEW PRIVACY REQUEST.
  4. Make sure that your details are correct in the section Who is making the request? If your details are incorrect, click on your user icon in the upper right corner of the screen, select My Account > User Preferences > Personal Information and correct your details. When you return to the Customer Privacy Requests page and restart the new privacy request, your details have been automatically updated.
  5. If your details are correct, select the check box next to Click to confirm that all of your information above is accurate.
    info_request_requester.png


  6. Enter the date range for the request. The date range must be within the past 1 year. 
    info_request_dates.png

  7. Enter at least one field to identify the customer you want to make the request for (full name, email address, or phone number). To get the best search results, enter as many of your customer’s details as possible and make sure that the fields use the same spelling as entered in Reveal.
    info_request_details.png
  8. Select the check box next to the following text, to show agreement: “I am submitting this request for personal information (PI) related to an individual consumer of my company who has made a request for this PI to my company. I understand that I will be responsible for security of the PI provided and for providing it to the requesting consumer."
    info_request_confirmation.png
  9. Click SUBMIT. You will receive an email notification confirming this request, followed by another email when the request has been completed.

Canceling a customer privacy request

You can cancel customer privacy requests if you have the appropriate permissions. Accounts with administrator rights have permission by default and can grant permission to other users.

Requests can be canceled if they are pending or if they were completed less than 7 days ago.

To cancel a customer privacy request:

  1. In the upper right corner of the Reveal screen, click Help
  2. From the drop-down list, choose Privacy Request.
  3. Click VIEW next to the request that you want to cancel. The request can have a status of Pending or Overdue
    info_request_cancel.png

  4. Click CANCEL REQUEST in the lower left corner of the open detail view. 

Note: At this time, you cannot submit requests for deletion of personal information to Verizon using this form, as Verizon only stores and uses personal information that is necessary to provide services, maintain your account, or for other business purposes which are exempted from deletion under applicable privacy laws such as the CCPA. Verizon will retain certain information required for security, legal, or other business or commercial purposes in accordance with Verizon's records retention policies and securely delete it at the end of the retention period.


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