Install dash cam (model 1)

In this article:

Before you begin
Connect the camera cables
Connect the camera to the power source
Turn on the ignition
Camera boot-up
Identify the camera
Choose camera placement
Stick to windshield
Tidy away the cables
Pair camera with a vehicle and activate
Troubleshooting

Before you begin

You must download the Integrated Video app to complete the installation. We recommend you do this before you start the installation.

Download the app from:

Download on the App Store Download on Google Play

You can access the app with Verizon Connect credentials.

Camera box contents:

  • 1 x Camera (with cable A1)
  • 1 x Camera power cable (A2)
  • 1 x V harness (B)
  • 1 x OBD-II connector cable (C)
  • 1 x 9-pin connector cable (D) (Available on request from Verizon Connect Support)
  • 1 x 3-wire connector cable (E)
  • 1 x Power adaptor
  • 1 x SD card and SIM card (already inserted in camera)
  • 2 x 3M VHB adhesive pads
  • 5 x Cable ties
  • 5 x Cable tie mounts
  • 2 x Alcohol wipes
  • Security panel

Tools you’ll need:

  • Mobile device with the Integrated Video app installed
  • 1 x Phillips #1 screwdriver
  • 1x Torx wrench

9-pin (Deutsch) connector

If you need a 9-pin (Deutsch) connector for heavy trucks, contact Verizon Connect Support.

Connect the camera cables

1. Connect the camera cable A1 to cable A2.

2. Connect cable A2 to the DC power adaptor.

3. Connect the wiring harness (B) to the DC power adaptor.

4. Connect the wiring harness (B) to the connector cable (C, D or E).

For light commercial or private vehicles, use the OBD-II connector (cable C):

For heavy trucks, use the 9-pin connector (cable D). If you need a 9-pin (Deutsch) connector for heavy trucks, contact Verizon Connect Support.

For light duty vehicles manufactured before 1996 or heavy trucks with 6 pin connectors use, use the 3-wire connector (cable E):

Connect the camera to the power source

The camera needs to be connected to a power source.

Before connecting the camera, ensure that the engine is switched off and the DC power adaptor is switched on.

Connect the camera to the power source

Connecting to an OBD-II port (cable C)

1. Locate the port

The location of the OBD-II port varies from vehicle to vehicle. The most common location is to the left of the steering wheel, underneath the dashboard. The diagram shows other possible locations. Go to the Hum website to search by vehicle make, model and year.

Connecting to an obd ii port 1a

2. Firmly connect the cable to the OBD-II port.

Connecting to an obd ii port 1b

Connecting using the 9-pin connector (cable D)

(If you need a 9-pin (Deutsch) connector for heavy trucks, contact Verizon Connect Support.)

1. Locate the port

Connecting to an obd ii port 2a

2. Connect the cable.

Connecting to an obd ii port 2b

Connecting using the 3-wire connector (cable E)

Important: Ensure that the driver door is open during the entire installation process.

If you are adding a 3-wire connected camera to an existing 3-wire connected GPS installation, you can splice into its existing constant, ignition and ground connections or use a stainless ring terminal to make your own ground connection.

You can use butt connectors or posi-tap connectors. You cannot use Add A-Fuse, fuse taps or Scotch lock type connectors when completing these installations.

Black wire – ground

With the vehicle’s engine off, attach the black wire directly to a chassis ground point or to a ground line (chassis ground) by splicing directly to a ground lead or by using a poke and wrap method (see below).

Red wire – continuous power

With the vehicle’s engine OFF, use the voltmeter to locate a 12-volt battery lead and attach the Red Wire by splicing directly to the lead or by using a poke and wrap method. If attaching to a fused lead or using an in-line fuse (not necessary), verify that it is at least 5 amps.

Be careful not to confuse a retained accessory power (RAP) line with a true continuous power line (12 volt, always online).

To determine a true continuous power source:

  1. Ensure the driver door is open.
  2. Select a wire.
  3. With vehicle’s engine switched off, use a voltmeter to measure the DC voltage on the wire. It should show 12 VDC or higher.

White wire – ignition power

With the vehicle’s engine switched off, use the voltmeter to locate an ignition line with switched power and attach the white wire to the line by splicing directly to the lead or by using a poke and wrap method.

  • Do not use an inline fuse on this line.
  • Do not use accessory power.

Poke and wrap method

Connecting to an obd ii port 3

  1. Locate the correct wire.
  2. Strip the insulation from a section of the wire.
  3. Make a hole through the exposed wire
  4. Insert cable through hole.
  5. Wrap cable tight and insulate with electrical tape.
  6. Place zip ties over the electrical tape on each side of the connection.

Turn on the ignition

When the camera is connected to the power source, turn on the ignition to turn the camera on.

Turn on the ignition

Camera boot-up

During the camera boot process, the red, blue and green lights will flash in sequence and then beep.

Boot process

Booting step 1
Red-on.png

On

Blue-off.png

Off

Green-off.png

Off

Sound-off_alternative.png

No sound

Booting step 2

Red-on.png

On

Blue-on.png

On/Off

Green-off.png

Off

Sound-off_alternative.png

No sound

Booting step 3

Red-on.png

On

Blue-on.png

On

Green-on.png

On/Off

Sound-off_alternative.png

No sound

Booting finished

Red-on.png

On

Blue-on.png

On

Green-on.png

On

Sound-on.png

Beep

Once the boot process is complete, a solid blue light indicates that the camera is working correctly. The green light should also be solid, indicating that the camera is connected to the network.

camera-boot-up.jpg

If the blue and green lights are not solid after 10 minutes, there is an error. Please refer to the Troubleshooting section. If you cannot resolve the issue, contact Customer Support.

Identify the camera

Use the Integrated Video app to scan the bar-code to identify the camera.

Each camera has a unique bar-code and serial number. The serial number can be found on the camera itself and on the box that the camera came in.

To identify the camera, you scan the bar-code using the Integrated Video app (See Camera installation guide – before you begin if you do not yet have the app).

Identify the camera

The following steps are carried out in the app:

  1. Under Camera Activation, choose Activate.
  2. Hold your device so that the bar-code appears in the app viewfinder. The app will automatically identify the camera.
  3. Alternatively, you can enter the serial number manually. To do this, select Manual Input, enter the serial number using the keypad, and then select Next.

Choose camera placement

1. Choose a location for the camera

Before attaching the camera to the windshield, you need to choose the most appropriate location. When choosing a location, consider the following:

  1. The camera should be placed as high as possible within the wiper sweep zone of the windshield on the driver’s side.
  2. The camera portion of the device should reside in the top 2 inches (5 cm) of the wiper zone.
  3. The camera must not obstruct the driver's view of the road ahead.
  4. Avoid placing the camera near the vehicle's climate control system, as excess heat can interfere with the camera operation.

The camera can be placed anywhere within the highlighted area.

Choose camera placement 1

2. Adjust the angle of the camera

The camera should point directly at the road ahead, with no obstructions.

Adjust the camera angle bracket, based on the slope of the vehicle’s windshield, so that the camera is aimed well.

To adjust the angle:

  1. Remove the angle bracket lock with a Philips #1 screwdriver.
  2. Hold the camera against the windshield.
  3. Adjust the camera aim.
  4. Replace the angle bracket lock.

Choose camera placement 2

3. Test the camera placement

  1. Hold the camera against the windshield, pointing straight ahead.
  2. In the app, you will see a preview image. Ensure the camera is correctly aligned and that nothing obstructs the view.
  3. Once you are happy with the location and the view, select Next in the app.

Choose camera placement 3

Stick to windshield

Important: The windshield glass temperature should not be too hot or cold. Please install the camera in moderate temperature (recommended between 50°F–80°F).

1. Clean and dry the area on the windshield where the camera will be placed.

Stick to windshield 1

2. Attach the provided 3M adhesive pad to the camera bracket and press firmly.

Stick to windshield 2

3. Peel off the protective strip from the adhesive pad.

4. Stick the camera to the windshield.

Hold the camera in position with firm pressure for 30 seconds.

Stick to windshield 3

Tidy away the cables

There are 2 ways to tidy away the camera cables, to ensure they do not obstruct the drivers view.

  • Secure the power cable extension into the headliner panels and down the A-Pillar.

or

  • Use the cable ties provided to secure the cables out of the view of the driver.

then

  • Route the power cable around the side and behind the rest of the interior panels down towards the power source.

Tidy away the cables

Pair camera with a vehicle and activate

The camera must be paired with a vehicle, so that when the camera detects a harsh driving incident, it can be associated with a particular vehicle.

  1. In the app, on the Identify Vehicle screen, choose the vehicle to pair with the camera.

    Choose the vehicle from the list or by searching for the vehicle by vehicle name, vehicle identification number (VIN), vehicle registration number (REG), or electronic serial number (ESN).

  2. Select Next.

  3. Confirm that the camera is paired with the correct vehicle and then select Activate camera.

Pair camera with a vehicle and activate

Troubleshooting

The camera has three indicator lights to help you identify any issues with its operation:

Red-on.png

Red: Warning

Blue-on.png

Blue: Recording

Green-on.png

Green: Communication

During normal operation, both the green and blue lights are on.

If the blue light is off and the red light is on or flashing, there could be a problem with the SD card.

If the green light is off or flashing, then there could be a SIM or network error.

Let's look at some common issues.

 

SD card full

Red-on.png

Fast on/off

Blue-off.png

Off

Green-on.png

On

Sound-on.png

Beep

Solution: Replace or wipe SD card.

Ensure that the ignition is off before checking the SD card.

Network communication error

Red-off.png

Fast on/off

Blue-off.png

Off

Green-on.png

Slow on/off

Sound-on.png

Beep

Solution: Check that the camera is within coverage.

SD error/No SD/Write fail

Red-on.png

Slow on/off

Blue-off.png

Off

Green-on.png

On

Sound-off_alternative.png

No sound

Solution: Reset the camera. If this does not work, the card may need to be replaced or repaired.

Contact support

3G network device error / SIM error

Red-off.png

Off

Blue-on.png

On

Green-on.png

On

Sound-off_alternative.png

No sound

Solution: Try the following before contacting Verizon Connect support:

  • Check that the camera is within coverage.
  • Reset the camera.
  • Turn off the ignition and confirm that the SIM card is installed and with the correct orientation.

Contact support

Reset the camera

Press the Calibrate button for 3 seconds, or until you hear a beep. The calibrate button is the smaller red button on the camera. Use a small tool or paper clip to press the button.


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