Install dash cam (model 2)

Once you have connected all the wires as shown in the quick start guide, use the Activate camera feature in the Integrated Video app to guide you through each step of the installation process. More detailed instructions are included below.

In this article

 

Before you begin

Download the Integrated Video app to complete the installation. We recommend you do this before you start the installation.

Download the app from:

You can access the app with Verizon Connect credentials.

Camera box contents

  • 1 x Camera
  • 1 X Cable (A)
  • 1 x V harness (B)
  • 1 x OBD-II connector cable (C) (Available on request)
  • 1 x 3-wire connector cable (E)
  • 1 x Power adaptor
  • 1 x SD card (Already inserted in camera unless extra capacity SD card ordered)
  • 1 x SIM card
  • 2 x 3M VHB adhesive pads
  • 5 x Cable ties
  • 5 x Cable tie mounts
  • 2 x Alcohol wipes
  • Security cover
  • Key

Tools you’ll need

  • Mobile device with the Integrated Video app installed
  • Supplied key

 

Connect the camera cables

1. Use the key to unlock, press the release button on the security cover, and remove the camera’s security cover.

Connect the camera cables 1

2. Connect cable A to the camera.

Connect the camera cables 2

3. If you ordered an extra storage SD card, place the card into the SD slot.

4. Replace the security cover and leave the key in the lock.

Connect the camera cables 4

5. Connect cable A to the DC power adaptor.

Connect the camera cables 5

6. Connect the wiring harness (B) to the DC power adaptor.

Connect the camera cables 6

7. Connect the wiring harness (B) to the connector cable (C or E) depending on your vehicle type.

revised_24v_cabling_A.png

Connect the camera to the power source

The camera needs to be connected to a power source.

Before connecting the camera, ensure that the engine is switched off and the DC power adaptor is switched on.

To connect your camera to a power source, you need to use the correct connector for the vehicle.

revised_24v_cabling_B.png

  • For light commercial or private vehicles (12V only), use the OBD-II connector (cable C)
  • For heavy trucks (12V only), use the 3-wire connector (cable E)
  • For light-duty vehicles manufactured before 1996 or heavy trucks with 6 pin connectors use, use the 3-wire connector (cable E)

Connecting to an OBD-II port (cable C)

1. Locate the port

The location of the OBD-II port varies from vehicle to vehicle. The most common location is to the left of the steering wheel, underneath the dashboard. The diagram shows other possible locations. Go to the Hum website to search by vehicle make, model and year.

Connecting to an obd ii port 1a

2. Firmly connect the cable to the OBD-II port.

Connecting to an obd ii port 1b

 

Connecting using the 3-wire connector (cable E)

Important: Ensure that the driver door is open during the entire installation process.

If you are adding a 3-wire connected camera to an existing 3-wire connected GPS installation, you can splice into its existing constant, ignition and ground connections or use a stainless ring terminal to make your own ground connection.

We recommended using butt connectors or posit-taps. We do not recommend Add A-Fuse, fuse taps or Scotch lock type connectors for wiring.

Black wire – ground

With the vehicle’s engine off, attach the black wire directly to a chassis ground point or to a ground line (chassis ground) by splicing directly to a ground lead or by using a poke and wrap method (see below).

Red wire – continuous power

With the vehicle’s engine OFF, use the voltmeter to locate a 12-volt battery lead and attach the Red Wire by splicing directly to the lead or by using a poke and wrap method. If attaching to a fused lead or using an in-line fuse (not necessary), verify that it is at least 5 amps.

Be careful not to confuse a retained accessory power (RAP) line with a true continuous power line (12 volt, always online).

To determine a true continuous power source:

  1. Ensure the driver door is open.
  2. Select a wire.
  3. With vehicle’s engine switched off, use a voltmeter to measure the DC voltage on the wire. It should show 12 VDC or higher.

White wire – ignition power

With the vehicle’s engine switched off, use the voltmeter to locate an ignition line with switched power and attach the white wire to the line by splicing directly to the lead or by using a poke and wrap method.

  • Do not use an inline fuse on this line.
  • Do not use accessory power.

Poke and wrap method

Connecting to an obd ii port 3

  1. Locate the correct wire.
  2. Strip the insulation from a section of the wire.
  3. Make a hole through the exposed wire
  4. Insert cable through hole.
  5. Wrap cable tight and insulate with electrical tape.
  6. Place zip ties over the electrical tape on each side of the connection.

Switch camera on

When the camera is connected to the power source, switch on the ignition to turn the camera on.

During the camera boot-up process, the red, blue and green lights will flash in sequence.

Boot process

 

Booting step 1

Red-on.png

On

Blue-off.png

Off

Green-off.png

Off

Sound-off_alternative.png

No sound

Booting step 2

Red-on.png

On

Blue-on.png

On/Off

Green-off.png

Off

Sound-off_alternative.png

No sound

Booting step 3

Red-on.png

On

Blue-on.png

On

Green-off.png

On/Off

Sound-off_alternative.png

No sound

Booting finished

Camera boot up step finished

Once the boot process is complete, a solid blue light indicates that the camera is working correctly. The green light should also be solid, indicating that the camera is connected to the network.

If the blue and green lights are not solid after 10 minutes, there is an error. Please refer to the Troubleshooting section. If you cannot resolve the issue, contact Customer Support.

Identify the camera

Use the Integrated Video app to scan the barcode to identify the camera.

Each camera has a unique barcode and serial number. The serial number can be found on the camera itself and on the box that the camera came in.

To identify the camera, you scan the barcode using the Integrated Video app (See Camera installation guide – before you begin if you do not yet have the app).

Identify the camera

The following steps are carried out in the app:

  1. In the app, choose cog-icon_24px.png (Settings).
  2. Choose Add new camera or device.
  3. Hold your device so that the barcode appears in the app viewfinder. The app will automatically identify the camera.
  4. Alternatively, you can enter the serial number manually. To do this, select Manual Input, enter the serial number using the keypad, and then select Next.

Choose camera placement

Before attaching the camera to the windshield, you need to choose the most appropriate location. When choosing a location, consider the following:

  1. The camera should be placed as high as possible within the wiper sweep zone of the windshield on the driver’s side.
  2. The camera portion of the device should reside in the top 2 inches (5 cm) of the wiper zone.
  3. The camera must not obstruct the driver's view of the road ahead.
  4. Avoid placing the camera near the vehicle's climate control system, as excess heat can interfere with the camera operation.
  5. Leave enough space to remove the key from the security cover.

The camera can be placed anywhere within the highlighted area.

Choose camera placement

Stick to windshield

The windshield glass temperature should not be too hot or cold. Please install the camera in a moderate temperature (recommended between 50°F–80°F).

1. Use the supplied wipes to clean and dry the area on the windshield where the camera will be placed.

Stick to windshield 1

2. Peel off the protective strip from the adhesive pad.

Stick to windshield 2

3. Stick the camera to the windshield.

4. Hold the camera in position with firm pressure for 30 seconds.

Align the camera

The camera should point directly at the road ahead, with no obstructions.

1. Adjust the angle of the camera

  1. Move the security cover slightly so that the camera can be adjusted.Align the camera 1a
  2. Adjust the camera relative to the slope of the vehicle’s windshield.
  3. Replace the security cover.Align the camera 1c

2. Test the camera placement

  1. In the app, you will see a preview image. Ensure the camera is correctly aligned and that nothing obstructs the view.
  2. Once you are happy with the location and the view, replace the security cover and lock.
  3. In the app, choose Next.Align the camera 2

Tidy away the cables

There are 2 ways to tidy away the camera cables, to ensure they do not obstruct the drivers view.

  • Secure the power cable extension into the headliner panels and down the A-Pillar.

or

  • Use the cable ties provided to secure the cables out of the view of the driver. Then route the power cable around the side and behind the rest of the interior panels down towards the power source.

Tidy away the cables

Pair the camera with a vehicle and activate

The camera must be paired with a vehicle so that when the camera detects a harsh driving incident, it can be associated with a particular vehicle.

  1. In the app, on the Identify Vehicle screen, choose the vehicle to pair with the camera.

  2. Choose the vehicle from the list or by searching for the vehicle by vehicle name, vehicle identification number (VIN), vehicle registration number (REG), or electronic serial number (ESN).

  3. Select Next.

  4. Confirm that the camera is paired with the correct vehicle and then select Activate camera.

Pair camera with a vehicle and activate

Troubleshooting

The camera has three indicator lights to help you identify any issues with its operation:

Red-on.png

Red: Warning

Blue-on.png

Blue: Recording

Green-on.png

Green: Communication

During normal operation, both the green and blue lights are on.

If the blue light is off and the red light is on or flashing, there could be a problem with the SD card.

If the green light is off or flashing, then there could be a SIM or network error.

Let's look at some common issues.

SD card full

Red-on.png

Fast on/off

Blue-off.png

Off

Green-on.png

On

Sound-on.png

Beep

Solution: Replace or wipe SD card.

Ensure that the ignition is off before checking the SD card.

Network communication error

Red-off.png

Fast on/off

Blue-off.png

Off

Green-on.png

Slow on/off

Sound-on.png

Beep

Solution: Check that the camera is within coverage.

SD error/No SD/Write fail

Red-on.png

Slow on/off

Blue-off.png

Off

Green-on.png

On

Sound-off_alternative.png

No sound

Solution: Reset the camera. If this does not work, the card may need to be replaced or repaired.

Contact support

3G network device error / SIM error

Red-off.png

Off

Blue-on.png

On

Green-on.png

On

Sound-off_alternative.png

No sound

Solution: Try the following before contacting Verizon Connect support:

  • Check that the camera is within coverage.
  • Reset the camera.
  • Turn off the ignition and confirm that the SIM card is installed and with the correct orientation.

Contact support

Resetting the camera

Press the Calibrate button for three seconds, or until you hear a beep. The calibrate button is the smaller red button on the camera. Use a small tool or paper clip to press the button.


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