Video recordings expire after 90 days. You can download video footage to your mobile device if you want to view or share them after the 90 days are up.
Videos download to your device's Photo Library (iOS) or Photo Gallery (Android). You may need to allow the Integrated Video app to access your photos by adjusting your device's settings.
How to download videos
Open the video from a notification or from the Events tab.
Select DOWNLOAD VIDEO.
Select No data to download the video footage only.
Select With data to download video footage displaying the:
vehicle name
address
date and time.
Videos (MP4) download to your device's Photo Library (iOS) or Photo Gallery (Android).
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 1-844-617-1100
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.