Understanding technician status labels
In Scheduler, when a job is created using smart recommendations, labels appear beside the technician's names. Here is a breakdown of these labels and their meanings.
|Best travel time||Shows beside technicians with the best travel time to the job.|
|Nearby||Shows beside technicians nearest to the job.|
|Available||Shows technicians that are available to work on the job.|
|Busy||Shows technicians that already have a job at that scheduled time.|
|Off-Duty||Shows when the job is scheduled outside the technician’s working hours.|
|Unknown||Shows when information is missing, for example, the vehicle's location.|
Learn more about smart recommendations.
Note: Smart recommendations are not yet available in all countries.