If you receive an error message when trying to log in to Logbook, try again. If the problem persists, follow these troubleshooting tips:
Ensure that you have used correct capitalization for your password. Your password is case-sensitive.
Check the spelling of your username and password. You can tap the eye icon next to the password to check your password in plain text.
If you are a first-time user, contact your administrator to make sure that your account is set up properly with the ELD Compliant and Mobile access options enabled.
If you are an existing user, who was able to log in successfully in the past, contact your administrator to request a password reset. Your administrator will either set the password for you or send you a reset password email for you to set up the password yourself.
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 1-844-617-1100
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.