If Reveal blocks access from your IP address after repeated unsuccessful login attempts, you can unlock access by using the secure link in the Verizon Connect "Suspicious login prevented" email. This lets you safely restore login access from the affected network.
Why account access is locked
For security purposes, Reveal temporarily locks access from one IP address after 10 unsuccessful login attempts. This measure is in place to protect your account from unauthorized access.
If your account access has been locked, Verizon Connect sends an automated with a secure link to unlock your account.
Unlocking your account access from the affected IP address
To unlock account access:
Open the Verizon Connect email with the subject Suspicious login prevented.
Click the UNLOCK link.
Confirm that the unlock confirmation webpage appears.
Return to the Reveal login screen and try to log in again.
Unlocking your account access using a different network
You may be able to access your account by attempting to log in from a different IP address, such as a different Wi-Fi network or device. Access from the affected IP address remains locked until you unlock it.
If you were not trying to log in
If you received a Suspicious login prevented email but were not trying to access your account, you do not need to take any action.
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