You might need to get permission from your administrator to access Settings.
Your company working hours are set by default as Monday to Friday, 8 AM to 6 PM.
To change your company hours:
On the Scheduler tab, click the Settings icon .
Under Company information, click Company working hours. Use the drop-downs menus to select the times that apply to your business on a particular day. When you are finished, click SAVE.
Where these hours will show
The working hours you select show in white in Scheduler. Hours and days outside of the working hours you selected are greyed out. You can still schedule jobs outside of your office hours.
Note
Scheduler can use your working hours to recommend the most suitable technician for a job.
Add company logo
In Reveal Field, click the Scheduler tab, then choose the Settings icon .
Under Company information, click Company logo.
Make the changes you need and then click SAVE.
Note
When adding a company logo, dimensions should be 180 x 70 pixels in JPG or PNG image format, with a maximum file size of 2 MB.
Add company details
Add important company information to the emails that are sent to your customers. You can add company details, including the following:
Company name
Company address - This might be an office, yard, or depot, and can differ to the billing address which is usually an office.
Billing address - This is included in all customer communication.
Company phone number
Company email
Legal disclaimers
Note
Scheduler might use your company address when recommending a technician for a job, if it is their registered starting location.
The following is an example of a customised email that is sent to customers:
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 1800 039 642 Option 4
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.
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