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Import customer contacts - error messages

This article describes the error messages that you might see while importing customer contacts into Scheduler, and how to fix them.

If you are unsure of the file format required when importing from Excel, download our Excel template from Reveal’s Import customer contacts section.

Error message: File too large

The file you are trying to upload is too large. You can only import a maximum of 10,000 contacts per file.

These are the maximum file sizes, per file type:

  • CSV: 20 MB

  • XLS: 10 MB

  • XLSX: 5 MB

What to do

Cut and paste some contacts into another file or files, so they are not above the maximum file size.

Error message: Incorrect file type

For your import to be successful, you must use Excel (XLSX or XLS) or CSV (UTF-8) files.

What to do

  • Download the Excel template from the Import customer contacts section of Reveal.

  • Copy and paste the data across to the template.

  • Save it to your device.

  • Select UPLOAD FILE.

Error message: The file has more than one sheet

All files being imported must have a single sheet.

What to do

Open the file, copy any information you want to import onto one sheet, and delete the other sheets.

Error message: The file has the same column heading twice

The file you uploaded has the same column header more than once, for example the column header Email is used twice in the document.

What to do

Open the file and rename any column heading that appear more than once. Try to upload again.

Error message: The file does not have enough columns

The minimum number of columns needed to import contacts is two.

What to do

Open the file and ensure the file has more than two columns.

Error message: The file is missing content

The file you tried to upload is empty, or just the first row or column is empty.

What to do

Open the file and ensure the customer details are saved in the file, and that the first row or column are not empty. Upload the file again.

Error message: The country code is not supported

Currently, Reveal Field only supports the following country codes:

  • +1 (Canada)

  • +1 (USA)

  • +31 (Netherlands)

  • +32 (Belgium)

  • +33 (France)

  • +34 (Spain)

  • +39 (Italy)

  • +41 (Switzerland)

  • +43 (Austria)

  • +44 (UK)

  • +48 (Poland)

  • +49 (Germany)

  • +52 (Mexico)

  • +56 (Chile)

  • +61 (Australia)

  • +64 (New Zealand)

  • +351 (Portugal)

  • +353 (Ireland)

What to do

Remove any Country Codes that are not included above, and try again.

Error message: Import failed due to incorrect contact details. Please examine the file and try again.

The file being uploaded is in a compressed format and therefore cannot be recognised.

What to do

Open the file in Microsoft Excel, save it as a XLS, XLSX, or CSV file, and then upload that file. Do not upload a zip or any other compressed file.

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