Set up job alerts
Job alerts are displayed on the Scheduler tab in Reveal.
Job alerts display real-time updates so you can monitor the status of your jobs and see if technicians are delayed or have not read a dispatched job.
Alerts are enabled by default. You can disable or customise alerts in Account Settings in Reveal.
This article describes how to:
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Click on the Scheduler tab in Reveal. If there are new alerts, the alert bell icon
displays a red badge.
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If there are no new alerts, the alert bell icon displays without the red badge
.
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Click the alert bell icon
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To dismiss a job alert and remove it from the Job alerts panel, click X on the job card.
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To reschedule a job or assign it to another technician, click EDIT JOB.
The Job alerts panel displays two types of alert, both of which are enabled by default.
The alert types are as follows:
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Technician delay: The technician's expected arrival time is 15 minutes later than the job start time.
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Job not read: The technician has not read a dispatched job within 15 minutes of receiving the job on their mobile device.
Note
15 minutes is the default setting. You can change this in Settings > Account settings > Job alerts.
Note
You might need to request access to job alert settings from your administrator.
To edit alert settings:
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In Scheduler, click Settings
> Account settings > Job alerts.
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To set the time threshold for triggering "Technician delay" and "Job not read" alerts, open the drop-down menu and select a time.
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For job review, select from the drop-down to choose your star rating.
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To disable an alert, clear the checkbox under the relevant alert type.
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Click SAVE.
Learn how to Set up technician notifications.
Learn how to Update job status.