These actions are done from the Admin section of Reveal.
To open Admin, from the navigation bar, select your account profile, and then select Admin.
Manage users
To create a new user, invite multiple users, or view a list of users, go to Admin > Users and Roles.
Create and manage technicians
To create a new driver/technician or view your driver/technician list, go to Admin > Drivers/Technicians.
Manage technician view
Choose how you want your technicians’ names to appear throughout Scheduler; for example, on the calendar, in the Create job panel, and in the Jobs lists. To do this, go to Scheduler and choose the settings icon .
Under Technicians, select an option from the drop-down list.
Create and manage groups
To view and edit your groups, go to Manage Groups in Reveal.
To add technician licenses, you need to contact your account manager in Verizon Connect. New licenses cannot be applied to your account until the primary account holder signs the contract of agreement.
Instead of buying new licenses, you can reassign existing ones to technicians. First you must remove them from the current technician, and then reassign.
To remove a license
Go to Account > Admin > Drivers/Technicians List.
Select the pencil icon beside the technician you want to remove the license from.
Uncheck the Technician - this user is also a technician box.
Select SAVE. Now there is a technician license available on your account.
To reassign a license
Go to Account > Admin > Drivers/Technicians List.
Select the pencil icon beside the technician you want to assign the license to.
Check the Technician - this user is also a technician box.
Select SAVE. Now there is a technician license assigned to this technician.
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 0800-121-8915
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.