To request a change to your Reveal subscriptions:

1. In Reveal, go to the navigation bar and click your account profile icon.
2. On the dropdown menu, click MY ACCOUNT.

3. In the Need help with your account and contract? section, click Manage your contract and subscriptions. This opens the Customer Portal in a new browser tab.

   

4. If you have more than one contract account number, select the contract account number you want to change.

   

5. Click Request changes to subscriptions.

   

6. Under When do you want the change to take place?, select one of the following options:

   1. Mid-service term: Applies changes at the end of the next billing cycle, no more than 60 days after the request.
   2. End of current service term: Applies changes at the end of the contract term.
   

7. Under Who should we contact about this change?, select one of the options, and then fill in the relevant contact details.
   This contact person can be you or someone else, but must be an authorised representative of your company (someone permitted to make contract changes).

   

8. Select a reason for your change from the drop-down list.

   
   Enter an optional description if you wish to provide more context.

9. Review the details of your request. If they appear correct, click SUBMIT. If you want to change anything in your request, click BACK.

   We will contact you within 2 to 5 business days to discuss next steps. You can track the progress of this request in your Support cases.

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