FAQ: Contracts and cancellations

In this article, you can find information about contracts, cancellations, early termination fees, and changes to contracts.

When does my contract begin?

Check your contract for its start date. The majority of our contracts start when all units are installed or 90 days from the date that the contract was signed (whichever one happens first).

Learn about your account, billing information, and support cases in our Customer Portal overview article.

How long does my contract last?

Our standard contracts run for 36 months. After this, you can renew your contract every 12 months.

How often will I be billed?

You will be billed quarterly, semi-annually, or annually.

If I order new devices or features, do I need to sign a contract?

Yes. If you want to add a new device or a feature such as a camera to your account, you need to sign a contract. To place an order, contact our sales team or learn how to order equipment.

You do not need a new contract if you are replacing an existing device with a new one, or simply moving a device from one vehicle to another.

How do I get a copy of my contract?

When a contract is signed, you receive a copy of it for your records. However, if you need an additional copy of your contract, contact us.

I want to discuss my contract. Who should I contact at Verizon Connect?

To discuss your contract, contact us.

How do I transfer the ownership of a contract?

To transfer the ownership of a contract from Customer A (transferor) to Customer B (transferee), contact us. Transfers can be between companies that are legally related (related transfer) or not legally related (non-related transfer).

Note

We can transfer contracts only when no new hardware is required.

For related transfers, you must provide proof of the relationship between the transferor and transferee. The proof can be any of the following:

  • A screenshot of the annual report in the division of corporations database.

  • An official company website showing the relationship.

  • Articles of incorporation stating both companies.

  • Acquisition documents proving parent relationship to the acquired affiliate or subsidiary company.

The transfer process is finished only after the transferor and the transferee sign the documents.

A transfer fee may apply.

Note

We cannot guarantee that historical information will be available in the Reveal platform after the transfer is processed.

What do I do if my business name has changed?

If your business name has changed, you must complete a Business Name Change form and provide supporting documentation. To get this form, contact us. We will provide you with the form and advice on what supporting documentation you need.

How do I cancel my account?

For end-of-term cancellations, you can express your intent to cancel over the phone, to your Customer Success Manager directly, or via the Contracts & Services tab in the Customer Portal. A member of Verizon Connect will contact you to confirm that they received the written documentation and to follow up with next steps.

For mid-term, full or partial account cancellations, you must submit a signed Change Order. Learn more about canceling Reveal services.

When do cancellations go into effect?

End-of-term cancellations are effective at the end of the contract term.

Mid-term cancellations are effective as of the next billing cycle. A mid-term cancellation is when you cancel your service before the contract end date.

For customers with billing frequency of quarterly, semi-annual, or annually, the cancellation is determined on this cycle unless your CSM changes the bill frequency.

Learn more about billing and payment.

Learn more about canceling Reveal services.

Can I cancel part of my account but retain some of my fleet or services?

We allow units to be transferred to other vehicles or assets in your fleet. If you want to cancel part of your fleet, read this article on changing your Reveal services. An early termination charge may apply.

If I exit the contract early, do I have to pay early termination fees?

Yes, early termination of the contract or mid-term downsizes will result in an early termination fee. This fee shows as a 'buyout' on your invoice and usually equals the remaining Total Contract Value (TCV).

If you have any questions regarding the early termination fee, contact us.

What should I expect when my contract is up for renewal?

Unless otherwise requested, your contact auto-renews 60 to 90 days before the contract end date. You do not need to take any action.

You can contact Verizon Connect at any time during your contract period to cease auto-renewal. If you requested auto-renewal to be removed, Verizon Connect will contact you 60 to 90 days before the contract end date to discuss renewal options.

Note

To make any changes to a contract, you need to contact Verizon Connect in writing (an email will do) before the renewal date.


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