If you cannot see a vehicle on Live Map, make sure the vehicle is selected for display. Follow the guidelines on See vehicles on Live Map.

If you have a very large fleet and have set up Groups, some vehicles might be excluded from the selection even when you choose Entire Fleet.

This happens when the entire fleet is too big to show on the map.

Resize the map to show your entire fleet using the Fit to Map button .

You might not have permission to see all vehicles. Users and Admins have different roles and permissions within Reveal.

If you are a User in Reveal, ask an Admin to check your profile in Admin > User List.

A vehicle can be hidden from display on Live Map.

To ensure the vehicle is displayed on Live Map, go to Admin > Vehicles, and click the pencil icon by the vehicle you want to display. On the Edit Vehicle screen that opens, clear the Hide from vehicles selection check box.

Groups are a way of organizing your vehicles, drivers, assets, and users, to make them easier to manage.

A vehicle can be placed into a group that you do not have access to.

Contact Reveal Admin within your company to change your permissions so that you can view or edit the group.

Ensure you know the name entered into Reveal for the vehicle - perhaps the name being displayed is not what you were expecting to find?

If you are an Admin on Reveal, you can edit the names of drivers and vehicles.

These change to registration numbers after 24 hours. Re-name your vehicles to make them easier to recognize.

The list is displayed in alphabetical order.

Live Map automatically refreshes itself. However, to display changes to a vehicle profile, you might need a manual refresh of the page.

Clear your browser cache and cookies - this can be an issue, especially with Internet Explorer.

We recommend that you use the latest version of Google Chrome with Reveal.

A Verizon Connect vehicle tracking unit must be installed and in GPS communication with Reveal for a vehicle to be shown on Live Map.

If you cannot see a vehicle on Live Map, and you are certain that the vehicle tracking units have been installed in your vehicles, make sure the vehicle is selected for display. Follow the guidelines on See vehicles on Live Map.

If a vehicle is in a location with poor signal, you will need to wait until it has moved back to a better location to see it on the map.

Check a vehicle's signal in the vehicle status tab.

If you are using a Reveal mobile app, close it and check again or open Reveal from a web browser on your mobile device.

For a full list of icons and their explanations in Reveal, visit Map Options from Live Map, and find the icon legend link at the bottom of the panel .

Icon clustering is controlled from Map Options.

Clustering means that your vehicles are grouped together on Live Map when they are close to each other.

The display of Vehicle labels is also controlled from Map Options.

Labels are the "bubbles" that appear beside each vehicle on the map, showing vehicle and driver name.

If the status of a vehicle in your fleet has changed to "Towing", but you think this is incorrect, see Why vehicles show as "Towing" when they are not in tow.