You can change your own Reveal username, and admins can change another user’s username or reset another user’s password. Keeping usernames and passwords updated helps users log in reliably and keeps account access secure.
A Reveal username must be an email address. If you log in with a username that's not an email address, change your username to an email address.
If you have also forgotten your password, you'll need to contact your admin to update your username.
Changing your own username
To change your username:
Go to the Reveal navigation bar and select MY ACCOUNT.
Select User and Account Preferences > Manage your user and account preferences.
Expand the Personal Information section.
In Username, enter the new email address.
Select Save.
Change another user's username
If you are an administrator you can change a user's username.
To change a username:
Go to the Reveal navigation bar and select your account profile.
Select Admin > Users and Roles > User List.
Find the user in the list and select the pencil icon , or open the search field by selecting "Would you like to search for a user?". Then type the username or email address and click Search.
To change a username, enter the new email address in Email address (username).
Click Save.
Recommended links
sidebar.Resetting a Reveal password
Reset your own password, or change a password on behalf of a user (admin only).
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 1-844-617-1100
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.
, or open the search field by selecting "Would you like to search for a user?". Then type the username or email address and click Search.