Troubleshoot Navigation
Use the following tips to correct issues with the mobile app Navigation by Verizon Connect.
A possible cause for this issue could be that the GPS location was not acquired properly.
Follow these steps to correct the starting location:
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Tap the Route icon
to accept the destination. The route shows the wrong starting location.
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Tap X to remove the starting location.
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Tap Resume Navigation to recalculate the route with a new starting location.
For this issue to occur, the current location could be off road or there could be a data error.
Follow these steps to make the text re-appear:
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Tap X or the back arrow
below the message area to cancel navigation.
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Tap Resume Navigation to try again.
A possible cause for this issue could be that the GPS location was not acquired properly.
Follow these steps to make the message disappear:
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Tap X or the back arrow
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Tap Resume Navigation to try again.
Follow these steps to correct the destination:
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Tap X or the back arrow
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Tap Resume Navigation to try again.
The wrong perspective mode might be displayed, because a previous map state was saved.
Switch between 3D and 2D mode by tapping the 2D/3D Perspective icon on the map.
This issue might be caused by the maps not being downloaded properly onto your device.
Follow these steps to download the map data for your country or region:
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Tap the Menu icon
, and then Map Data.
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On the All Maps tab, find the map data you need in the list.
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To download the data, tap the Download icon
for each data set you need.
This problem might be caused by a database issue that occurs during updates.
If map data is not downloaded, a workaround for this problem is to uninstall then reinstall the application. If map data is downloaded contact customer support for assistance.
This issue sometimes occurs when the Enhance Turn Notifications setting is enabled on LG devices. For a temporary fix, restart your device.
This issue may be caused due to no network being available. Check your device network connection.
Follow these steps to download the map data for your country or region:
-
Tap the Menu icon
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On the All Maps tab, find the map data you need in the list.
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To download the data, tap the Download icon
This message sometimes remains on the screen even after connectivity is established. For a temporary fix, exit the Guidance screen, and then go back to the Guidance screen. The message should be gone.