Troubleshoot Navigation

Use the following tips to correct issues with the mobile app Navigation by Verizon Connect.

Routing from wrong location or previous stop, rather than current location

A possible cause for this issue could be that the GPS location was not acquired properly.

Follow these steps to correct the starting location:

  1. Tap the green arrow calculate_route_icon.zoom30.png to accept the destination. The route shows the wrong starting location.
  2. Tap X to remove the starting location.
  3. Tap Resume Navigation to recalculate the route with a new starting location.

No text displayed while navigating

For this issue to occur, the current location could be off road or there could be a data error.

Follow these steps to make the text re-appear:

  1. Tap X or the back arrow navge_back_icon.zoom80.png below the message area to cancel navigation.
  2. Tap Resume Navigation to try again.

Calculating or rerouting message does not disappear

A possible cause for this issue could be that the GPS location was not acquired properly.

Follow these steps to make the message disappear:

  1. Tap X or the back arrow navge_back_icon.zoom80.png below the message area to cancel navigation.
  2. Tap Resume Navigation to try again.

Routing to the wrong destination

Follow these steps to correct the destination:

  1. Tap X or the back arrow navge_back_icon.zoom80.png below the message area to cancel navigation.
  2. Tap Resume Navigation to try again.

Route overview map is not displayed in 2D

The wrong perspective mode might be displayed, because a previous map state was saved.

Switch between 3D and 2D mode by tapping the 2D/3D Perspective icon 2d_icon.png on the map.

No map details appear

This issue might be caused by the maps not being downloaded properly onto your device.

Follow these steps to download the map data for your country or region:

  1. Tap the Menu icon navge_menu_icon.zoom50.png, then Map Data.
  2. On the All Maps tab, find the map data you need in the list.
  3. To download the data, tap the Download icon navge_download_icon.zoom40.png for each data set you need.

Maneuver instructions stuck

This problem might be caused by a database issue that occurs during updates.

If map data is not downloaded, a workaround for this problem is to uninstall then reinstall the application. If map data is downloaded contact customer support for assistance.

Audible "clicking" feature not working

This issue sometimes occurs when the Enhance Turn Notifications setting is enabled on LG devices. For a temporary fix, restart your device.

“Service not available” message is displayed

This issue may be caused due to no network being available. Check your device network connection.

“No data available” message is displayed

Follow these steps to download the map data for your country or region:

  1. Tap the Menu icon navge_menu_icon.zoom50.png, then Map Data.
  2. On the All Maps tab, find the map data you need in the list.
  3. To download the data, tap the Download icon navge_download_icon.zoom40.png for each data set you need.

“Enable connectivity or onboard routing to reroute” message remains on screen

This message sometimes remains on the screen even after connectivity is established. For a temporary fix, exit the Guidance screen, then go back to the Guidance screen. The message should be gone.

Problems with the GPS connection

Sometimes, the incorrect GPS setting is selected. Contact customer support for assistance.


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