View and make payments

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This article describes how to make bill payments and view your payment history.

Note: Bill payments might take up to 48 hours to be processed and displayed in the Payment History table. In the meantime, you cannot select another invoice to make a payment towards it.

Make a payment

The following instructions assume that you have set up your payment methods. If not, you need to set up your payment methods first.

To make a payment:

  1. Access the Customer Portal.
  2. Make sure you are on the Billing and Payment screen.
  3. Click Make Payments.
  4. Under Payment Method, select the bank account or credit card you want to use for this payment.
    img-en-us-billing_payment_method.png

  5. Under Invoice Summary, select the invoice that you want to make a payment for. You cannot select an invoice when a previous payment is still in progress. Then enter the payment amount. The default amount is the full amount that you are owing.
    img-en-us-billing_invoice_summary.png

  6. Click Continue.
  7. On the Make a payment screen confirm the payment amount, and then click Submit. If the amount is incorrect, you can click Make Changes and adjust the amount or select a different invoice if there is one available.
    img-en-us-billing_payment_review.png

View your payment history

To view your payment history:

  1. Access the Customer Portal.
  2. Make sure you are on the Billing and Payment screen.

Your payment history is available in the table on the Payment History tab.

img-en-us-billing_payment_history.png

You can select a date range using the date picker. You can access your payments from February 2020 onward. If you need information on an older payment, contact support.

img-en-us-billing_date_picker.png

The columns in the table provide the following details:

  • Invoice Number: The invoice identification number.
  • Payment Received: The amount that you paid as part of this transaction.
  • Payment Date: The date when you made this payment.
  • Payment Status: The payment status can be one of the following options:
    • In Progress
    • Cleared
    • Refunded

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