At the top of the page, the overall health of the Verizon Connect is shown.
The top level status will be one of the following:
All Systems Operational (green)
Major System Outage (red)
Partial System Outage (orange)
Degraded System Service (yellow)
Partially Degraded Service (yellow)
Service Under Maintenance (blue)
Component status
Every component that makes up the Verizon Connect platform has its own status. Each component is actively monitored and its status is updated once an issue is identified.
A component’s status will be one of the following:
Degraded Performance (yellow): The component may not be operating normally.
Partial Outage (orange): The component is failing intermittently or for some users.
Major Outage (red): The component is not operational for all users.
Operational (green): The component is fully operational.
Under maintenance (blue): The component is currently being worked on but will resume normal operation.
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 1800 039 642 Option 4
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.