Check your contract for its start date. The majority of our contracts start when all units are installed or 90 days from the date that the contract was signed (whichever one happens first).

Learn about your account, billing information, and support cases in our Customer Portal overview article.

Our standard contracts run for 36 months. After this, you can renew your contract every 12 months.

You will be billed quarterly, semi-annually, or annually.

Yes. If you want to add a new device or a feature such as a camera to your account, you need to sign a contract. To place an order, contact our sales team or learn how to order equipment.

You do not need a new contract if you are replacing an existing device with a new one, or simply moving a device from one vehicle to another.

When a contract is signed, you receive a copy of it for your records. However, if you need an additional copy of your contract, contact us.

To discuss your contract, contact us.

To transfer the ownership of a contract from Customer A (transferor) to Customer B (transferee), contact us. Transfers can be between companies that are legally related (related transfer) or not legally related (non-related transfer).

For related transfers, you must provide proof of the relationship between the transferor and transferee. The proof can be any of the following:

The transfer process is finished only after the transferor and the transferee sign the documents.

A transfer fee may apply.

If your business name has changed, you must complete a Business Name Change form and provide supporting documentation. To get this form, contact us. We will provide you with the form and advice on what supporting documentation you need.

For end-of-term cancellations, you can express your intent to cancel over the phone, to your Customer Success Manager directly, or via the Contracts & Services tab in the Customer Portal. A member of Verizon Connect will contact you to confirm that they received the written documentation and to follow up with next steps.

For mid-term, full or partial account cancellations, you must submit a signed Change Order. Learn more about canceling Reveal services.

End-of-term cancellations are effective at the end of the contract term.

Mid-term cancellations are effective as of the next billing cycle. A mid-term cancellation is when you cancel your service before the contract end date.

For customers with billing frequency of quarterly, semi-annual, or annually, the cancellation is determined on this cycle unless your CSM changes the bill frequency.

Learn more about billing and payment.

Learn more about canceling Reveal services.

We allow units to be transferred to other vehicles or assets in your fleet. If you want to cancel part of your fleet, read this article on changing your Reveal services. An early termination charge may apply.

Yes, early termination of the contract or mid-term downsizes will result in an early termination fee. This fee shows as a 'buyout' on your invoice and usually equals the remaining Total Contract Value (TCV).

If you have any questions regarding the early termination fee, contact us.

Unless otherwise requested, your contact auto-renews 60 to 90 days before the contract end date. You do not need to take any action.

You can contact Verizon Connect at any time during your contract period to cease auto-renewal. If you requested auto-renewal to be removed, Verizon Connect will contact you 60 to 90 days before the contract end date to discuss renewal options.