If you want to close your account, you can request the cancellation of all contract-linked Reveal subscriptions in the My Account area. You can then track the request status in your Support cases.
Link to Reveal: Contracts and subscriptions
Requesting a subscription cancellation
To cancel all your Reveal subscriptions:
- In Reveal, go to the navigation bar and click your account profile icon.
- On the dropdown menu, click MY ACCOUNT.
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In the Need help with your account and contract? section, click Manage your contract and subscriptions. This opens the Customer Portal in a new browser tab.
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If you have more than one contract account number, select the contract account number for the contract you want to cancel.
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Under Cancel my subscriptions click Request to cancel all subscriptions.
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Under When do you want the cancellation to take place?, select one of the following options:
- Mid-service term: Applies changes at the end of the next billing cycle, no more than 60 days after the request.
- End of current service term: Applies changes at the end of your contract.
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Under Who should we contact about this cancellation? select one of the options. Fill in the relevant contact details.
This contact person can be you, or someone else, but must be an authorised representative of your company (someone permitted to make contract changes). - Select a reason for your request from the drop-down list.
- Enter an optional description if you wish to provide more context.
- Review the details of your request. If they appear correct, click SUBMIT. If you want to change anything in your request, click BACK.
We will contact you within 2 to 5 business days to discuss next steps. You can track the progress of this request in your Support cases.