Connect a GM built-in telematics vehicle
This article provides information about completing the connection to the built-in telematics solution in a GM vehicle. Once your vehicle is fully enrolled you will be able to view it on the Vehicles page and on the Live Map.
Built-in telematics hardware is available on all GM vehicles equipped with the OnStar feature (an active subscription with OnStar is not required). Typically, this includes models manufactured from 2015.
Note
If you want to use the built-in telematics for a GM vehicle that currently has aftermarket tracking hardware installed, please contact your Verizon Connect sales representative.
Caution
To successfully connect your GM built-in telematics vehicles to your Reveal account, you need to have a GM-assigned Fleet Account Number (a FAN code). FAN codes are assigned on a per-organisation basis. If you don't have a FAN code already, you can check the GM Envolve Fleet web page to see if your organisation qualifies for one. If you don’t qualify for a FAN code, you will be offered aftermarket tracking hardware to install in your vehicle.
If you are a Government customer connecting a GM built-in telematics vehicle, please use your Government contract FAN code, not your individual FAN code.
To connect to the built-in solution in your GM vehicle you must do the following:
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Add the vehicle’s VIN to the Get started page and then select Built-in telematics.
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Make sure you add the correct FAN code.
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Make sure you have signed the GM Terms and Conditions.
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Optionally, you might need to complete a BBKP.
If there are any issues with connecting to your GM vehicle, these will be displayed on the Built-in telematics page. The ACTION column gives you guidance on the next steps to resolve the issue.
Possible values in the STATUS column are as follows:
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Unable to connect. The ACTION column displays “Confirm details”.
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OnStar Activation required. The ACTION column displays “BBKP required”.
This status is displayed in one of the following situations:
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You have not yet accepted GM’s terms and conditions.
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You provided an incorrect GM FAN code.
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Your GM vehicle isn’t linked to your GM account
If you have not yet accepted the GM Terms and Conditions, you must do so before they will allow data sharing with Reveal. Click the link to open the GM page and follow the instructions to accept the terms and conditions.
To check the FAN code you provided, click "Confirm details" to open the Enter your GM FAN code dialog box. The FAN code you initially provided is displayed.
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If the FAN code is correct, your vehicle might not be connected to your GM account. You will need to contact GM to check this with them.
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If the FAN code is incorrect, add the correct FAN code into the dialog box, and then click SUBMIT. After you have edited the FAN code you might continue to see the error for about an hour while we process the new code.
Note
The FAN code you provide must be the one that was used when you purchased the vehicle. If you are a Government customer please use your Government contract FAN code.
If you have provided the correct FAN code, GM has confirmed your vehicle is connected correctly, and you have signed the GM Terms and Conditions, contact support for further assistance.
This status is displayed when you need to complete a Blue Button Key Press (BBKP).
When the blue button on a vehicle’s rear-view mirror needs to be pressed for any reason, we say that the vehicle “needs a BBKP”.
Vehicles connected to the GM OnStar service have a special rear-view mirror installed. These rear-view mirrors have buttons that perform various functions. The blue button connects your drivers with an OnStar advisor. Your drivers might need to press the blue button under the following circumstances:
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The vehicle tracking unit is in a dormant state, is disabled, or has not been configured.
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The hardware configuration needs to be activated or updated. This is done via the cellular network, and the procedure for this is described below.
If a BBKP is required, your drivers should follow this procedure when activating the GM OnStar hardware:
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Press the blue OnStar button on the rear-view mirror, and listen closely to the prompts. You might need to press the button a second time to make a connection.
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When you are connected to an OnStar advisor, clearly state the following: "Please transfer me to a Fleet advisor."
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When you have been transferred to a Fleet advisor, say the following: "I’m calling to activate my OnStar hardware."
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When asked, confirm you are the driver or an authorised individual who is permitted to activate the hardware.
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When asked, provide the advisor with the following information:
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Your account PIN (usually, this is "9999" for GM Fleet vehicles).
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Your organisation’s name, and the city and state of its headquarters.
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Your organisation’s FAN code.
The advisor will then send a signal to activate the unit.
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Here are some tips to help your drivers activate their GM OnStar hardware:
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OnStar advisors are available 24 hours a day, seven days a week. However, we recommend that your drivers call between 7:00 AM and 11:30 PM US Eastern Standard Time to speak to an advisor who is knowledgeable in activating OnStar hardware.
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Allow between 10 and 15 minutes to complete the call.
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Stay on the call until the advisor tells them that the hardware has been updated.
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Make the call from an area where cellular coverage is reliable and consistent (for example, not from an underground car park).
I updated the FAN code for one of my vehicles. Why is the Built-in telematics page still saying “Unable to connect”?
We process each FAN code on a vehicle-by-vehicle basis, and it can take up to an hour for the FAN code to be updated on the Built-in telematics page. During this time, if you click the "Confirm details" link to open the Enter your GM FAN code dialog box, the updated FAN code will be displayed there. If you still see the same error message after an hour, check with GM to see if your vehicles are connected to your GM account. If they are, contact support for guidance. Ensure also that you have accepted the GM Terms and Conditions.