View the activation status for your built-in telematics
Vehicles that have built-in telematics don't need hardware installed for tracking, but they might require an activation task. This article describes how to view vehicles that are in the process of connecting to built-in telematics and require additional actions to connect to Reveal.
To view the activation statuses of your built-in telematics vehicles that are not yet fully connected to Reveal:
Go to Account Profile > My Account.
In the Manage your equipment and service requests section, click Built-in telematics.
The Built-in telematics page opens and lists the vehicles that are currently being connected to Reveal. The following screenshot shows some Ford and GM vehicles that are being processed.
On the Built-in telematics page, check the STATUS column for each vehicle's activation status. The ACTION column lists any required actions. Click the link in the ACTION column to perform the action to complete the vehicle connection, or to find out more about the action required.
Ford and GM built-in telematics solutions have different statuses and required actions, but they share one common activation status:
Processing information: Reveal is creating a connection with the vehicle's telematics. Wait a few minutes and check the status again. If the vehicle stays in this state for more than an hour, contact Support.
For information on activation statuses that are particular to Ford and GM, see the following:
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