Set up ETA notifications
The Estimated Time of Arrival (ETA) feature in Scheduler shows the approximate time that a technician will arrive at a job location. ETAs are updated every five minutes and are displayed either numerically, as shown on the orange card below, or as "On Time", as shown on the white card.
An ETA is calculated by taking into account the distance of the technician’s vehicle from the location of the job they are travelling to, and any traffic restrictions that are in place.
For ETAs to be calculated, a vehicle must have a Vehicle Tracking Unit (VTU) installed. The vehicle must be assigned to a technician and to have moved location in the last three days.
This article describes the following:
To enable the ETA feature, follow these steps:
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In Reveal, click the Scheduler tab.
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Click Settings
> Account settings > Job alerts.
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Select the Show technician’s ETA check box.
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Click SAVE.
An ETA shows five minutes after a job has been created, and is displayed for up to two hours after the scheduled start time has passed. The ETA shows on the job card in Scheduler, and on the vehicle balloon on the Live Map in Reveal.
ETA in Scheduler:
ETA on Live Map:
For an ETA to be accurate, technicians are required to update their job statuses using the Reveal Field mobile app.
For more information on technicians’ statuses, see Update job statuses.
Currently, if a technician has two jobs scheduled for the same time, the ETAs calculated might not be accurate. This is because it is not possible for the system to create ETAs for two different locations for one technician.
If a technician does not follow the order of a list of jobs in Scheduler, the ETAs calculated might not be accurate.
Learn how to Set up technician notifications.
Learn how to Set up customer notifications.
Learn how to Notify customers of a technician's arrival.