This article describes the ways in which you can share vehicle and asset information with Verizon Connect so that devices can be connected to your Reveal account.
When you order a subscription, we need information about your vehicles and assets to know which hardware to send you, and if your vehicles are OEM capable. This information is then attached to your vehicles and assets, and appears in Reveal once your devices are installed.
Note
If your vehicles were once visible on Live Map, but are no longer visible, see Live Map troubleshooting.
These are the ways in which you might be asked to share the required information:
Being contacted: After you have signed your contract, a member of our Deployment team will contact you to obtain your vehicle information.
Using the “Get started” page: We ask you to provide all your vehicle information through a page in Reveal after you have signed your contract. After you have discussed your order request with your Sales Rep, you will receive an email with a link to access the page where you can enter your vehicle information. For more information, see Add vehicles to reveal using the “Get started” page.
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: +353 1413 1250
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.