View and make payments

This article describes how to make bill payments and view your payment history.

Note

Bill payments might take up to 48 hours to be processed and displayed in the Payment History table. In the meantime, you cannot select another invoice to make a payment towards it.

Make a payment

You can't make one-off bill payments. To pay your bills, set up recurring payments, also known as autopay, for one of your payment methods. See Create recurring payments (autopay) for more information.

View your payment history

To view your payment history:

  1. Access the Customer Portal.

  2. Make sure you are on the Billing and Payment screen.

Your payment history is available in the table on the Payment History tab.

img-en-us-billing_payment_history.png

You can select a date range using the date picker. You can access your payments from February 2020 onward. If you need information on an older payment, contact support.

img-en-us-billing_date_picker.png

The columns in the table provide the following details:

  • Invoice Number: The invoice identification number

  • Payment Received: The amount that you paid as part of this transaction

  • Payment Date: The date when you made this payment

  • Payment Status: The payment status can be one of the following options:

    • In Progress

    • Cleared

    • Refunded


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