Manage your payment methods

This article describes how to set up your payment methods for paying your bills.

You can pay your bills using direct debit only. You can save more than one bank account. You can't make one-off payments using these direct debits, but you can set up recurring payments.

View your payment methods

To access your wallet, where you can manage your payment methods:

  1. Access the Customer Portal.

  2. Make sure you are on the Billing and Payment tab.

  3. Click Manage Payment Methods.

All saved payment methods are listed under Payment Method.

img-en-us-billing_manage_wallet.png

To remove payment methods at any time, click the Delete icon in the same row as the payment method.

Add new bank account details

To add new bank account details:

  1. On the Manage Wallet page, expand the Add New Direct Debit section by clicking the + icon to the right of the section name. A - icon is shown when the section is expanded.

    img-en-us-billing_add_new_direct_debit.png
  2. Enter the bank account details. All fields are mandatory.

  3. Click Submit.

Create recurring payments (autopay)

You can create a recurring payment, also known as autopay, for one of your payment methods. This payment method is then used to automatically pay for your bills.

To create a recurring payment:

  1. On the Manage Wallet page, add or edit a payment method.

  2. Select the check box next to Make this the Recurring Payment method.

  3. Read the Terms and conditions in the dialog box and, if you agree with them, click Accept & Enroll.

  4. Click Submit.

Stop recurring payments (autopay)

You can stop a recurring payment, also known as autopay, at any time. You can do this by deleting the payment method or by stopping the recurring payment. If you stop the recurring payment, you can restart it again at a later time. If you delete the payment method, you would need to add it again.

To stop a recurring payment:

  1. On the Manage Wallet page, check which payment method has Auto Pay Enroll set to "Yes".

  2. Click the Stop Autopay img-en-us-cp_autopay_icon.png icon.


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