Alert Types

The following alert types are available in Reveal:

The following alerts are add-on options:

Contact support for more information about these add-ons.

Activity Alert

This alert will trigger if a vehicle registers activity. An activity can be ignition on, the actual movement of the vehicle, or activity on any sensors your vehicles have, such as a power take-off (PTO).

How to set an activity alert:

  1. Follow the steps in the Create a new alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger.
    Your options are:
    • Any activity during the monitoring time range
    • Movement only during the monitoring time range (the monitoring time range is decided on the Times & Frequency page following this)
    • Activity after idling: Decide if you want to continue monitoring the vehicle when it is idling.
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Idling

This alert flags vehicles idling for longer than a set time. For vehicles with on-board equipment registered on the system, it can be set to ignore alerts when a PTO is active.

How to set an idling alert:

  1. Follow the steps in the Create a new alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger. Set a number of minutes which you regard as excessive idling - the alert will trigger after a vehicle is idling more than that amount. This is set per alert policy. Your idling settings from Benchmarks or My Account do not affect this number.
    Ignore activity when:
    • Set the policy to ignore idling in certain Places (Geofences).
    • Set to ignore if a vehicle is in privacy mode
    • Set to ignore idle time if a sensor is on - choose the sensor. This could be a PTO, for example, which may need to run while a vehicle is idling. You may not want a notification in that situation.
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Geofence (Place)

The GPS tracker in your vehicle or asset sends location information to Reveal. If the GPS tracker sends location information to Reveal from within the geofence area, then the alert is triggered. The more frequent the GPS location ping, the more accurate the alert.

Some asset trackers only send GPS updates once every 24 hours. This means that the accuracy of the alert is lower than for asset trackers that send GPS updates when movement is detected and when the movement has stopped. Contact support if you want to change the reporting rate of an asset tracker.

How to set a Geofence alert:

  1. Follow the steps in the Create a new alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver, group, or asset to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger. Set the alert to trigger when your selected vehicle or asset has:
    • Entered a Geofence
    • Exited a Geofence
    • Both entered and exited a Geofence
    • Stopped within a Geofence
    • Has not entered a Geofence by a specified time
    • Has been in this Geofence for longer than specified time
  4. Choose the Geofences: Select the Geofences you would like to monitor, from your list of Geofences. If you do not have any, create them first.
  5. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  6. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Harsh Driving

This alert flags harsh driving incidents such as quick starts, harsh cornering, and hard breaking, during your selected time frame.

How to set a harsh driving alert:

  1. Follow the steps in the Create a new alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger(s). You have three possibilities for harsh driving event types:
    • Hard Braking
    • Quick Starts
    • Harsh Cornering

    Decide on the Severity Level of the events that you want to be notified about: All Events or Severe Events only .
    (Severity levels are dependent on the size of your vehicles and the harsh driving event detected).

    Decide if you want to only send a notification after a certain number of events occurs. This can reduce the level of notifications to a more manageable level, if you feel you are receiving too many.
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Ignition

The ignition alert will flag instances where a vehicle ignition has been:

  • Switched on
  • Switched off
  • Switched either on OR off

How to set an ignition alert:

  1. Follow the steps in the Create a new alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger for the selected vehicle or driver in a vehicle.
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Inactivity

This alert will notify you if a vehicle has been inactive for a specified time period.

How to set an inactivity alert:

  1. Follow the steps in the Create a new alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger. The alert will be sent after a certain number of hours and minutes of inactivity.
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Late Start

This alert will activate based on vehicle activity occurring after a set time of your choice. You can choose the activity type.

How to set a Late Start alert:

  1. Follow the steps in the Create a new alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger - a time by which a late start will be measured. This takes into consideration the time-zone of the vehicle. Then choose what you regard as the starting moment for a day:
    • Ignition on
    • First movement (as registered by the vehicle tracking unit)
    • Arrival at first stop (calculated as the first location where the ignition is turned off)
    • Arrival at a place (a Geofence - select a Place from your list)
    • Departure from a place (a Geofence - select a Place from your list)
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Long Stop

This alert notifies when a vehicle stops for longer than a set amount of time. It can be set to activate when a vehicle has been stopped for a certain amount of time in one location, or when the next movement occurs (when the vehicle engine is switched back on).

How to set a Long Stop alert:

  1. Follow the steps for the Create an alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger. The time you enter here will be the time by which a long stop will be measured. If there are certain Places that your vehicles are frequently stopped in for long periods, you might set the alert to ignore those.
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Speeding

This alert notifies when a vehicle exceeds a set speed, or if they exceed a posted speed limit or road speed by a certain amount during your chosen time frame.

Verizon Connect partners with a third party posted-speed provider that constantly monitors and updates posted-speed information, leveraging public, municipal, and satellite information to verify speed limits.
Verizon Connect road speed data compares location data to the average speed that vehicles have driven along that road segment in non-peak hours over the past year.

Verizon Connect has made every attempt to ensure the accuracy and reliability of the posted speed information provided. If you find any discrepancies in the information, please contact the Verizon Connect Customer Care team to address the issue.

When a driver is in privacy mode, Reveal will not report on speed limit violations.


How to set a speeding alert:

  1. Follow the steps for the Create an alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger.
    • High Speed Event over a certain speed.
    • Speed Limit Violation: XX mph / km over the limit. Here you can choose to take into account the posted speed on the road, the road speed, or both at the same time.
    • Decide if you want the alert to trigger only after a certain number of speeding events using the Do not send the alert until after option. You can also decide if you want those events to be consecutive, or non-consecutive. This option can be useful if you are receiving too many speeding alerts.
    • Decide if you want to receive speeding alerts only for incidents that occur in certain Places. If so, select those areas from your list of Places (Geofences).
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Sensor Activation

Your vehicle tracking device can monitor the on-off state of PTO’s. This alert notifies you when a sensor changes state.

How to set a sensor activation alert:

  1. Follow the steps for the Create an alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Vehicle & Alert Options page, decide on an alert trigger.

    Select a piece of on-board equipment from the list - or choose Any, to be notified of changes to any of your sensors.
    Then decide if you want the alert to activate if the sensor is:
    • switched on
    • switched off
    • either on and off

    You can also decide to ignore sensor activity when the engine is off, using the checkbox.
  4. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  5. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

How to set up sensors for your vehicles.

 

Add-on alert options

The following alerts are add-on options for your Reveal account. Contact support for more information about these add-ons.

Video

If you are a video customer, you have installed cameras in your vehicles, and those cameras are recording videos. For new video customers, a video alert policy is already set up, so that you do not miss any recordings. You can edit this policy to suit your preferences.

Video alerts are triggered when a new video has been recorded and is ready to be viewed. Video alerts work in conjunction with harsh driving alerts, as all video recordings are initially triggered by a harsh driving event. You will get a video alert in the event of a collision, a dangerous event or a harsh-driving event.

Video event notifications are generated for all events of consequence. Videos are recorded for other less-severe events outside of those circumstances, but there will be no alert.

The frequency of harsh driving alerts are defined by you, when creating your harsh driving alert policy (see Harsh Driving above). These decisions will determine how you experience video and harsh driving alerts, and their relationship.

For example, a driver may take a corner too quickly - known as harsh cornering. This will trigger a video recording and a video alert, but it may not generate a harsh driving alert if you have decided to limit the number of notifications for your harsh driving alert policy. Alternatively, you may get two alerts for one event - a harsh driving alert and a video alert.

Once you are set up and receiving alerts, decide if the notification frequency is acceptable for you. For many video users, turning off harsh driving alerts is a good idea, as the video alerts will notify you of any serious incidents.

How to set a video alert:

  1. Follow the steps for the Create an alert policy article.
  2. On the Vehicle & Alert Options page select a vehicle, driver or group to monitor (or your entire fleet).
  3. On the Times & Frequency page, follow the steps from Create a new alert policy, above.
  4. On the Alert Recipients page, follow the steps from Create a new alert policy, above.

 

Towing

This alert triggers when a vehicle is being towed. This alert is for customers with Towing enabled on their account.

 

HOS violations

This alert triggers when a vehicle has exceeded any driving violation (daily driving, daily on duty, weekly on duty, or 30-minute break). This alert is for customers with Logbook enabled on their account.

 

Power disruption

This alert triggers when the GPS unit has lost power and is unable to be tracked for a set period of time. This alert is for customers who have power disruption enabled on their accounts.

 

Diagnostic trouble codes

This alert triggers whenever a vehicle registers a diagnostic trouble code (activates, deactivates, or both). This alert is for customers who have ECM enabled on their accounts.

 

Panic

This alert notifies when a vehicle enters the Panic status. When the driver is in a panic, they can hold down a button in the cab to trigger a panic alert within Reveal. This alert is for customers who have this enabled on their account, and the unit installed in their vehicles.

 

Unassigned vehicle

This alert triggers when a vehicle remains unassigned for a set number of minutes after the ignition has been turned on.

How to assign a driver to a vehicle.


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