You can search for videos that do not appear in the Video > Events tab. If the video is still on the camera's SD card, you can request and download a 20-second to 2-minute clip.
You can only request videos if the footage is on the SD card. Depending on the card's capacity, SD cards hold at least 22 hours of footage (or 'driving time') which is then recorded over as usage continues.
There are two ways to search for footage, depending on whether the vehicle’s camera is online or offline.
Note
Videos cannot be accessed by Support agents.
In this article:
- Find videos on the SD card
- Search for footage using Live Map > Replay (offline cameras)
- Bring a camera online
- Search for footage using GET VIDEO (online cameras)
- The 'No snapshot available' message
- Request videos
- Can't find videos on the SD card?
Find videos on the SD card
To search a vehicle’s SD card for footage, follow these steps:
- Use the Integrated Video app, your mobile device or desktop computer to open the Video tab and select GET VIDEO.
- Type the vehicle or driver name.
- In the dropdown list, select the vehicle or driver name.
- Select the date, and the time of the incident. A message confirms the time and date of the earliest available recording.
- Click NEXT.
If the camera’s status is ‘offline’, skip to search for footage using Live Map > Replay . If the camera status is 'online', skip to search for footage using GET VIDEO.
Search for footage using Live Map > Replay (offline cameras)
On Live Map, select a vehicle and click REPLAY. In the Replay panel, a journey is divided into segments based on the vehicle’s status such as Moving, Stopped and Idling.
- In the Replay panel, select a Moving icon
.
- Review the details that appear about the selected journey segment on the Replay map.
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Select REQUEST VIDEO.
- When the vehicle’s camera is online, a notification with the video details is sent.
Offline cameras cannot be accessed from the Replay tab.
Bring a camera online
When a camera is online, you can search for videos using GET VIDEO. To get a camera online, make sure that:
- The ignition is on, and the vehicle has been moving for at least 2 minutes.
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The camera has booted up and the lights are showing solid blue and green. This indicates that the camera is online and ready to receive video requests from Reveal.
If you see a different light sequence, troubleshoot the camera indicator lights.
Search for footage using GET VIDEO (online cameras)
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On the video timeline, drag the selector along the timeline to when you think the incident occurred and select PREVIEW VIDEO.
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To watch the selected clip, click the Preview button.
Use the dropdown below the video to select a duration. The end time will update automatically.
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Select your footage with the yellow selector, then drag to adjust the start, end, and overall duration of the video you want.
Note
It can take up to one minute for the snapshots to load.
The 'No snapshot available' message
The No snapshot available message appears in the timeline when:
- The vehicle enters an area with bad network coverage.
- You are logged in to Reveal using a device with bad network or WIFI coverage.
- The vehicle goes offline while the user is searching footage in GET VIDEO.
Footage is available intermittently when:
- The camera loses power during a sudden jolt or collision.
- The camera reboots or updates.
If you see the No snapshot available message, select RELOAD SNAPSHOT.
If the snapshot loads, continue with the normal process to select and request a video.
If the snapshot still does not load, Reveal checks whether driving activity was recorded during the selected time range:
- Driving activity found: You can still select GET VIDEO, but the request may not include footage. You can also search the SD card directly. Download SD card videos.
- No driving activity found: The message says no driving activity was recorded during this time range, and GET VIDEO is disabled. Select a different time range.
The 'time range includes gaps' message
The time range includes gaps message appears when:
- The selected time range contains gaps in the recording. Your download will only include the recorded footage.
The 'not enough footage' message
The not enough footage message appears when:
- The selected time range is under the 20-second minimum required to prepare a video for download.
To prepare and download a video, you must select a time range between 20 seconds and 2 minutes.
Request videos
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When you have chosen a time range, select GET VIDEO.
A message confirms that the video is on the way.
- In the confirmation message, select BACK TO VIDEO or REQUEST ANOTHER VIDEO to remain in the timeline and request another video.
- When the video is ready to watch, you'll receive an email notification, a desktop alert, or a push notification to your mobile device.
- Select the notification to watch the video to go to the Events tab. The requested video is available in the Events tab with the Requested tag.
Videos are deleted from Reveal after 90 days. You can request older videos within a certain time period, which depends on your data retention plan and location.
Video already requested
If you request a video with the same start time, end time, and duration as an existing request, it will not be processed. Please change one or more parameters to retry.
Video already exists
If you request a video with the same start time, end time, and duration as an existing video, it will not be created. Please change one or more parameters to try again, or view the existing video.
Can't find videos on the SD card?
If you still can't find the video you want, consider whether any of the following apply:
- There is a camera error.
- The camera may not be recording.
- The camera may have been damaged during a collision.
- A driver may have selected privacy mode to stop sharing camera and GPS tracking data with Reveal.
- The SD card may be corrupted. Contact Support to reformat the SD card or order a new one.
- The SD card may have overwritten the footage. Depending on the card's capacity, SD cards hold at least 22 hours of footage (or 'driving time') which is then recorded over as usage continues.
If you suspect a collision has occurred and a video was not triggered in Reveal, download footage from your SD card as soon as possible.