How to prevent irrelevant video events
Videos can be falsely triggered, usually when an AI Dashcam lens is obstructed or in the wrong position.
In this article:
How to avoid falsely triggering videos
- Check the camera’s position on the windshield and adjust the camera angle, if needed. Learn how to check the camera’s position.
- Move any objects obstructing the road-facing and driver-facing camera lenses. For example, a mobile phone holder or toll pass mount.
- Remove any objects on the dashboard that reflect in the windshield.
The AI calibration can be disrupted if the driver is:
- Wearing glasses, a hat, or a mask
- Frequently touching their face.
Too many Tailgating events are triggered |
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Cause: The camera angle is not aligned with the horizon. Solution: Check the camera angle and adjust it downwards, if needed. Good example: Horizon should be close to the centre of the image (within 10% of image height as tolerance). |
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Tailgating events are not triggered very often |
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Cause: The camera angle is not aligned with the horizon. Solution: Check the camera angle and adjust it upwards, if needed. |
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False Tailgating events are triggered |
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Cause: The mobile phone holder is obstructing the camera’s view. Solution: Move the mobile phone holder. Cause: The object on the dashboard is creating a reflection in the windshield and the camera angle is not aligned with the horizon. Solution: Move the object and adjust the camera angle upwards. |
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False Distraction events are triggered |
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Cause: A dangling object is obstructing the driver-facing camera. Solution: Remove the dangling object. Cause: The camera lens is not angled correctly towards the driver’s head and shoulders. Solution: Check the camera’s position on the windshield. Cause: The driver is wearing a hat which is obstructing the camera’s view of their face. Solution: Ask the driver to remove their hat while driving or adjust the camera lens downwards. |
Split-screen windshields
For vehicles with split-screen windshields, you must use a wedge to accurately align the camera. If you do not have a wedge, contact Support. Learn how to install a wedge.