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Troubleshooting video events and trigger issues

Learn how to identify and resolve common issues with video event triggers. By ensuring your video triggers are set up correctly, you can rely on accurate footage to improve driver safety and better protect your fleet from false claims.

Videos are not triggering

If videos are not appearing in the Video > Events tab, read this article on how to check a camera's working.

Incorrect videos are triggering

Videos can be falsely triggered, usually when an AI Dashcam lens is obstructed or in the wrong position. Learn how to prevent irrelevant video events.

Early access features

We regularly add new triggers to Reveal. You may see some features labelled as Beta, which means the feature is in an early release stage. While performance may not be perfect yet, we are actively working to improve these features.