An admin can unassign a camera in Reveal. Admins can:
Go to Admin>Fleet and device list
The Entire fleet tab shows a list of vehicles. Find the vehicle assigned to the dashcam you want to unassign
In the Actions column, click the 3 dots icon and select View camera.
Unassign a road-facing camera
The dashcam will be unassigned from the vehicle. If there is a driver-facing camera, it will remain assigned to the dashcam. No new videos will be available from any camera until the dashcam is assigned to a vehicle.
Click UNASSIGN FROM VEHICLE
Click UNASSIGN.
Unassign a driver-facing camera
Click UNASSIGN FROM DASHCAM
Click UNASSIGN.
No new videos will be available from any camera until it is assigned to a dashcam which is also assigned to a vehicle.
Unassign Extended View Cameras
Contact Support to unassign Extended View Cameras. You will need to tell us:
The name of the vehicle (as it appears in Reveal), VIN or tracker ESN
Camera ESN.
Need help?
If you’re unable to unassign a camera from a vehicle in Reveal, contact Support to unassign it. You will need to tell us:
The name of the vehicle (as it appears in Reveal)
The camera serial number (on the back of the camera).
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 0800-121-8915
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.