If the camera is frequently resetting, followed by a single beep, it could be due to a few reasons. These are:
Incorrect wiring or installation
Insufficient voltage power
Loose, pinched, or damaged cables.
If the camera is continuously beeping, troubleshoot the camera indicator lights.
In this article
Gather your tools
Get your vehicle ready
Step 1. Identify the power source
Step 2. Check the wiring (3-wire connector)
Step 3. Measure the voltage (3-wire connector)
Step 3. Measure the voltage (OBD-II connector)
Step 4. Measure the distance between the adaptor and tracker
Step 5. Look for a loose connection
Step 6. Assess cables for any damage
Step 7. Re-insert the SD card
Before you begin
Check the camera connections
Before you begin
Gather your tools
Depending on your vehicle type, you might need some of the following tools:
Wire cutter
Flashlight
Tools to remove vehicle panels
Philips screwdriver
Ratchet and socket
Multimeter
Key to open the camera’s security cover
Get your vehicle ready
Make sure that:
The vehicle is in an area with good network coverage.
You turn off your ignition.
Check the camera connections
Step 1. Identify the power source
Find the camera’s power cables. These are usually tucked under the dashboard.
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The camera is connected to a power source in one of two ways, depending on your vehicle type.
For light commercial or private vehicles (12V only) with an OBD-II connector , skip to Measure the voltage (OBD-II connector) .
For heavy trucks (12V only), light-duty vehicles manufactured before 1996 and heavy trucks with 9 pin connectors, skip to Check the wiring (3-wire connector) .
Step 2. Check the wiring (3-wire connector)
Wiggle the black ground cable and ground terminals. Tighten if loose.
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Find the black wire. It should have been installed using the Verizon-verified poke and wrap method.
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If a different method has been used, follow these steps:
Locate the correct wire.
Strip the insulation from a section of the wire.
Make a hole through the exposed wire.
Insert the cable through the hole.
Wrap the cable tight and insulate with electrical tape.
Place zip ties over the electrical tape on each side of the connection.
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Turn on the ignition.
Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
If the camera is still rebooting, go to step 3.
Step 3. Measure the voltage (3-wire connector)
Turn on the windshield wipers and the defogger.
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Make sure the DC power adaptor is turned on.
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Make sure the wiring is loosely bundled and the Molex connectors are securely seated in the plug. No wires should be loose.
If the DC power adaptor’s orange light is flashing or off, contact Support to order a replacement adaptor or cable.
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Use a multimeter to test the power adaptor’s input voltage.
If the input drops below 12V, there may be an issue with your vehicle’s alternator or battery.
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Check the power sources to the vehicle tracker and the camera.
If the power source is the same, separate them. A heavier gauge cable may be needed. Always use the chassis ground where possible.
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Use the output pin of the multimeter’s regulator to measure the output voltage.
If the output is lower or greater than 5V between pin 2 and pins 3-6, contact Support to order a replacement adaptor.
If the camera is still rebooting, go to step 4.
Step 3. Measure the voltage (OBD-II connector)
Turn on the ignition, windshield wipers and the defogger.
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Make sure the DC power adaptor is turned on.
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Make sure the wiring is loosely bundled and the Molex connectors are securely seated in the plug. No wires should be loose.
If the DC power adaptor’s orange light is flashing or off, contact Support to order a replacement adaptor or cable.
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Use a multimeter to test the power adaptor’s input voltage.
If the input drops below 13.1V, there may be an issue with your vehicle’s alternator or battery.
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Check the power sources to the vehicle tracker and the camera.
If the power source is the same, separate them. A heavier gauge cable may be needed.
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Use the multimeter to measure the output voltage.
If the output is lower or greater than 5V between pin 2 and pins 3-6, check the DC power adaptor.
If the camera is still rebooting, go to step 4.
Step 4. Measure the distance between the adaptor and tracker
Turn the ignition off.
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Check how far apart the DC power adaptor is from the vehicle tracker.
If they are less than 150mm apart, rewire the adaptor to another spot in the vehicle. This avoids electromagnetic interference between the two devices.
Turn on the ignition.
Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
If the camera is still rebooting, go to step 5.
Step 5. Look for a loose connection
Turn the ignition off.
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Find the snorkel cable which plugs directly into the camera.
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Wiggle the cable to check for a loose connection.
If the cable is in poor condition, has a loose connection, bent pins, or the camera reboots, contact Support to order a new cable.
If the camera is still rebooting, go to step 6.
Step 6. Assess the cables for any damage
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Check the cables for any damage.
If you notice any visible damage, contact Support to order a new cable.
If the camera is still rebooting, go to step 7.
Step 7. Re-insert the SD card
Use the key to unlock the road-facing camera’s security cover.
Remove and reinsert the SD card.
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Check that the SD card sits properly in the slot.
If it doesn’t, contact Support to order a new SD card.
Turn on the ignition.
Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.