When requesting roadside assistance, you must call the service provider and give them the last eight characters of the vehicle identification number (VIN) of the vehicle requiring assistance, and the vehicle’s location. You can find this information on Live Map.
To find the phone number, VIN, and vehicle location from Live Map:
Open Live Map and find the vehicle that needs assistance.
Right-click the vehicle and select Roadside Assistance from the menu. The Roadside Assistance dialog box opens, and displays the phone number to call, the vehicle's VIN, and the vehicle's location.
Call the phone number displayed to arrange assistance for the driver.
Request Roadside Assistance through the driver app
Drivers assigned to vehicles that are registered for Roadside Assistance can access the service through their app:
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 1-844-617-1100
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.