Roadside Assistance is a service that is offered in conjunction with Verizon Connect authorized partners to provide breakdown support for your vehicles. When one of your drivers experiences mechanical issues out on the road and contacts you for help, you can telephone the breakdown service provider to arrange Roadside Assistance.
Vehicles in your fleet must be activated to be eligible for Roadside Assistance. Each vehicle must have a valid vehicle identification number (VIN) for it to be activated. See Integrate Roadside Assistance for more information on how to activate a vehicle.
As soon as a vehicle is activated, it is covered by the Roadside Assistance service. This service might include (but is not necessarily limited to) the following for eligible vehicles, depending on the agreement your organization has with the breakdown service provider:
-
Towing up to 25 miles: A qualified service provider will tow a vehicle for up to 25 miles, free of charge. After 25 miles, there is an additional charge, per 1/10th-mile increment, payable to the service provider.
-
Winching light vehicles: A qualified service provider will winch light duty vehicles from paved public roads. Vehicles will only be winched if it is safe to do so, and only if the operation will take no more than 30 minutes.
-
Fuel delivery: A qualified service provider will deliver fuel (up to 3 gallons of gasoline or diesel) to a stranded vehicle. The service covers the delivery of the fuel only and not the cost of the fuel.
-
Tire service: A qualified service provider will change the tire of vehicle provided the vehicle has an inflated spare tire. If no spare is available, then the vehicle will be towed.
-
Battery service: A qualified service provider will jump-start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts, and labor are your responsibility.
Note
The Roadside Assistance program cannot ensure driver safety. If there are safety concerns, call the emergency services.
Reveal notifies you when Roadside Assistance has been enabled for your account.
Each vehicle in your account needs to be activated in Reveal for this service to be available. A vehicle must have a valid vehicle identification number (VIN) to be activated.
If you have the required permissions, in the upper right corner of the screen, click your user icon, and then select "Roadside Assistance" to open the Roadside Assistance screen.
Successfully registered vehicles can use the Roadside Assistance service immediately. Vehicles with invalid or missing VINs will be flagged and can be updated or entered on the Roadside Assistance page.
Note
Roadside Assistance is not available in some areas, such as restricted roadways and toll roads. If you require assistance in one of these areas, the Roadside Assistance customer service representative will help you.
Learn how to request Roadside Assistance.