What is Roadside Assistance?

Roadside Assistance is a service, offered by Verizon Connect Reveal, that provides everything from battery boosts to towing and winching, anywhere in the United States.

Roadside Assistance includes the following services for eligible vehicles:

  • Towing up to 25 miles - A qualified service provider will tow a vehicle for up to 25 miles, free of charge. After 25 miles, there is an additional charge, per 1/10th-mile increment, payable to the service provider.

  • Winching light vehicles - A qualified service provider will winch light duty vehicles from paved public roads. Vehicles will only be winched if it is safe to do so, and only if the operation will take no more than 30 minutes.

  • Fuel delivery - A qualified service provider will deliver fuel (up to 3 gallons of gasoline or diesel) to a stranded vehicle. The service covers the delivery of the fuel only and not the cost of the fuel.

  • Tire service - A qualified service provider will change the tire of vehicle provided the vehicle has an inflated spare tire. If no spare is available, then the vehicle will be towed.

  • Battery service - A qualified service provider will jump-start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts, and labor are your responsibility.

Note

The Roadside Assistance program cannot ensure driver safety. If there are safety concerns, you should call the emergency services.

Activating Roadside Assistance in Reveal

Reveal will notify you when Roadside Assistance has been enabled for your account.

Each vehicle in your account needs to be activated in Reveal to avail of this service. A vehicle must have a valid vehicle identification number (VIN) to be activated.

If you have the required permissions, go to My Admin > Roadside Assistance for automatic registration to begin.

Successfully registered vehicles can avail of the service immediately. Vehicles with invalid or missing VINs will be flagged and can be updated or entered on the Roadside Assistance page.

1-RSA_UI.png

Note

Roadside Assistance is not available in all areas, such as restricted roadways and toll roads. If you require assistance in one of these areas, the roadside assistance customer service representative will help you.

Learn how to request Roadside Assistance.


Was this article helpful?


30 out of 43 found this helpful