Update the Installation method setting for asset trackers
Make sure the installation method for your Equipment Asset Tracker (wired) is correct. This ensures that the tracker reports correctly to Reveal.
Note
In Reveal, the installation method, 3-wire (for powered equipment or similar), is set by default.
In this article:
Choosing the correct installation method
Updating the installation method setting
This setting is not required for the Equipment Asset Tracker - Battery device.
Choosing the correct installation method
The installation method refers to how the tracker is connected or hardwired to the asset.
There are 2 settings:
2-wire (for trailers or similar)
3-wire (for powered equipment or similar)
Note
If you are unsure how the tracker is installed, contact the installer.
2-wire installation
A 2-wire installation is when the tracker is connected to the asset using the red (battery) and black (ground) wires only. The white (ignition) wire is not used. With this method, ignition-on events are not tracked in Reveal.
The 2-wire installation method is typically used when installing trackers on:
Trailers
Assets without external power
3-wire installation
A 3-wire installation is when the tracker is connected to the asset using the red (battery), black (ground) and white (ignition) wires. With this method, ignition-on events are tracked in Reveal.
The 3-wire installation method is typically used when installing trackers on:
Bulldozers
Excavators
Backhoes
"Yellow iron" or "yellow goods"
Updating the Installation Method setting
To update the tracker settings for powered assets, go to Account Profile > Admin > Vehicles > Vehicle List > Edit Vehicle Icon.
From the left-side navigation, select Tracker Settings.
In the Installation method field, click the down arrow and then select an option from the drop-down list. Options include the following:
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 1-844-617-1100
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.
and then select an option from the drop-down list. Options include the following: