Videos can be falsely triggered, usually when an AI Dashcam lens is obstructed or in the wrong position.
In this article:
How to avoid falsely triggering videos
How to avoid falsely triggering videos
Check the camera’s position on the windshield and adjust the camera angle, if needed. Learn how to check the camera’s position.
Move any objects obstructing the road-facing and driver-facing camera lenses. For example, a cellphone holder or toll pass mount.
Remove any objects on the dashboard that reflect in the windshield.
The AI calibration can be disrupted if the driver is:
Wearing glasses, a hat, or a mask
Frequently touching their face.
Table 4. Examples
| Too many Tailgating events are triggered | |
|
Cause: The camera angle is not aligned with the horizon. Solution: Check the camera angle and adjust it downwards, if needed. Good example: Horizon should be close to the center of the image (within 10% of image height as tolerance). | |
| Tailgating events are not triggered very often | |
|
Cause: The camera angle is not aligned with the horizon. Solution: Check the camera angle and adjust it upwards, if needed. | |
| False Tailgating events are triggered | |
|
Cause: The cellphone holder is obstructing the camera’s view. Solution: Move the cellphone holder. Cause: The object on the dashboard is creating a reflection in the windshield and the camera angle is not aligned with the horizon. Solution: Move the object and adjust the camera angle upwards. | |
| False Distraction events are triggered | |
|
Cause: A dangling object is obstructing the driver-facing camera. Solution: Remove the dangling object. Cause: The camera lens is not angled correctly towards the driver’s head and shoulders. Solution: Check the camera's position on the windshield. Cause: The driver is wearing a hat which is obstructing the camera’s view of their face. Solution: Ask the driver to remove their hat while driving or adjust the camera lens downwards. |
Split-screen windshields
For vehicles with split-screen windshields, you must use a wedge to accurately align the camera. If you do not have a wedge, contact Support. Learn how to install a wedge.