How collisions can affect recordings

If you suspect a collision has occurred, search for videos in Reveal. If the video is not in the list, access a camera’s SD card remotely or download SD card videos as soon as possible.

Bear in mind that:

Cameras and trackers can stop recording at the point of collision. This happens when the vehicle’s power is cut as a safety response, or the impact damages the device. If this happens, a video will not be triggered in Reveal.
Low force impacts, such as side swipes, are less likely to be detected.

The engine must be turned on for the camera to begin recording and detect unsafe driving behavior. The camera continues recording until the engine is turned off.
The camera should be attached to the windshield and aligned correctly so that it accurately detects objects.
The vehicle tracker should be mounted securely and not able to move around, otherwise it can generate inaccurate data.
The camera’s LED light sequence should show that the camera is recording (blue) and connected to the network (green).
If the green light is off, this suggests that the area’s GPS coverage is unstable.
If the vehicle has been involved in a collision, check the camera and vehicle tracker for any signs of damage.