If the camera is frequently resetting, followed by a single beep, it could be due to a few reasons. These are:
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Incorrect wiring or installation
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Insufficient voltage power
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Loose, pinched, or damaged cables.
If the camera is continuously beeping, troubleshoot the camera indicator lights.
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Gather your tools
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Get your vehicle ready
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Step 1. Identify the power source
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Step 2. Check the wiring (3-wire connector)
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Step 3. Measure the voltage (3-wire connector)
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Step 3. Measure the voltage (OBD-II connector)
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Step 4. Measure the distance between the adaptor and tracker
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Step 5. Look for a loose connection
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Step 6. Assess cables for any damage
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Step 7. Re-insert the SD card
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Before you begin
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Check the camera connections
Depending on your vehicle type, you might need some of the following tools:
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Wire cutter
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Flashlight
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Tools to remove vehicle panels
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Philips screwdriver
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Ratchet and socket
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Multimeter
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Key to open the camera’s security cover
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Find the camera’s power cables. These are usually tucked under the dashboard.
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The camera is connected to a power source in one of two ways, depending on your vehicle type.
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For light commercial or private vehicles (12V only) with an OBD-II connector , skip to Measure the voltage (OBD-II connector) .
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For heavy trucks (12V only), light-duty vehicles manufactured before 1996 and heavy trucks with 9 pin connectors, skip to Check the wiring (3-wire connector) .
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Wiggle the black ground cable and ground terminals. Tighten if loose.
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Find the black wire. It should have been installed using the Verizon-verified poke and wrap method.
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If a different method has been used, follow these steps:
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Locate the correct wire.
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Strip the insulation from a section of the wire.
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Make a hole through the exposed wire.
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Insert the cable through the hole.
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Wrap the cable tight and insulate with electrical tape.
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Place zip ties over the electrical tape on each side of the connection.
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Turn on the ignition.
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Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
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If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
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If the camera is still rebooting, go to step 3.
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Turn on the windshield wipers and the defogger.
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Make sure the DC power adaptor is turned on.
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Make sure the wiring is loosely bundled and the Molex connectors are securely seated in the plug. No wires should be loose.
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If the DC power adaptor’s orange light is flashing or off, contact Support to order a replacement adaptor or cable.
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Use a multimeter to test the power adaptor’s input voltage.
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If the input drops below 12V, there may be an issue with your vehicle’s alternator or battery.
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Check the power sources to the vehicle tracker and the camera.
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If the power source is the same, separate them. A heavier gauge cable may be needed. Always use the chassis ground where possible.
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Use the output pin of the multimeter’s regulator to measure the output voltage.
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If the output is lower or greater than 5V between pin 2 and pins 3-6, contact Support to order a replacement adaptor.
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If the camera is still rebooting, go to step 4.
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Turn on the ignition, windshield wipers and the defogger.
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Make sure the DC power adaptor is turned on.
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Make sure the wiring is loosely bundled and the Molex connectors are securely seated in the plug. No wires should be loose.
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If the DC power adaptor’s orange light is flashing or off, contact Support to order a replacement adaptor or cable.
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Use a multimeter to test the power adaptor’s input voltage.
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If the input drops below 13.1V, there may be an issue with your vehicle’s alternator or battery.
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Check the power sources to the vehicle tracker and the camera.
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If the power source is the same, separate them. A heavier gauge cable may be needed.
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Use the multimeter to measure the output voltage.
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If the output is lower or greater than 5V between pin 2 and pins 3-6, check the DC power adaptor.
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If the camera is still rebooting, go to step 4.
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Turn the ignition off.
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Check how far apart the DC power adaptor is from the vehicle tracker.
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If they are less than 150mm apart, rewire the adaptor to another spot in the vehicle. This avoids electromagnetic interference between the two devices.
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Turn on the ignition.
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Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
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If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
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If the camera is still rebooting, go to step 5.
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Turn the ignition off.
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Find the snorkel cable which plugs directly into the camera.
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Wiggle the cable to check for a loose connection.
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If the cable is in poor condition, has a loose connection, bent pins, or the camera reboots, contact Support to order a new cable.
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If the camera is still rebooting, go to step 6.
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Check the cables for any damage.
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If you notice any visible damage, contact Support to order a new cable.
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If the camera is still rebooting, go to step 7.
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Use the key to unlock the road-facing camera’s security cover.
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Remove and reinsert the SD card.
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Check that the SD card sits properly in the slot.
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If it doesn’t, contact Support to order a new SD card.
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Turn on the ignition.
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Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
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If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
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