Stop a camera from continuously rebooting
If the camera is frequently resetting, followed by a single beep, it could be due to a few reasons. These are:
- Incorrect wiring or installation
- Insufficient voltage power
- Loose, pinched, or damaged cables.
If the camera is continuously beeping, troubleshoot the camera indicator lights.
In this article
- Before you begin
- Check the camera connections
- Step 1. Identify the power source
- Step 2. Check the wiring (3-wire connector)
- Step 3. Measure the voltage (3-wire connector)
- Step 3. Measure the voltage (OBD-II connector)
- Step 4. Measure the distance between the adaptor and tracker
- Step 5. Look for a loose connection
- Step 6. Assess cables for any damage
- Step 7. Re-insert the SD card
Before you begin
Gather your tools
Depending on your vehicle type, you might need some of the following tools:
- Wire cutter
- Flashlight
- Tools to remove vehicle panels
- Philips screwdriver
- Ratchet and socket
- Multimeter
- Key to open the camera’s security cover
Get your vehicle ready
Make sure that:
- The vehicle is in an area with good network coverage.
- You turn off your ignition.
Check the camera connections
Step 1. Identify the power source
- Find the camera’s power cables. These are usually tucked under the dashboard.
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The camera is connected to a power source in one of two ways, depending on your vehicle type.
- For light commercial or private vehicles (12V only) with an OBD-II connector, skip to Measure the voltage (OBD-II connector) .
- For heavy trucks (12V only), light-duty vehicles manufactured before 1996 and heavy trucks with 9 pin connectors, skip to Check the wiring (3-wire connector) .
Step 2. Check the wiring (3-wire connector)
- Wiggle the black ground cable and ground terminals. Tighten if loose.
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Find the black wire. It should have been installed using the Verizon-verified poke and wrap method.
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If a different method has been used, follow these steps:
- Locate the correct wire.
- Strip the insulation from a section of the wire.
- Make a hole through the exposed wire.
- Insert the cable through the hole.
- Wrap the cable tight and insulate with electrical tape.
- Place zip ties over the electrical tape on each side of the connection.
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If a different method has been used, follow these steps:
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Turn on the ignition.
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Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
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If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
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If the camera is still rebooting, go to step 3.
Step 3. Measure the voltage (3-wire connector)
- Turn on the windshield wipers and the defogger.
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Make sure the DC power adaptor is turned on.
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Make sure the wiring is loosely bundled and the Molex connectors are securely seated in the plug. No wires should be loose.
- If the DC power adaptor’s orange light is flashing or off, contact Support to order a replacement adaptor or cable.
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Use a multimeter to test the power adaptor’s input voltage.
- If the input drops below 12V, there may be an issue with your vehicle’s alternator or battery.
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Check the power sources to the vehicle tracker and the camera.
- If the power source is the same, separate them. A heavier gauge cable may be needed. Always use the chassis ground where possible.
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Use the output pin of the multimeter’s regulator to measure the output voltage.
- If the output is lower or greater than 5V between pin 2 and pins 3-6, contact Support to order a replacement adaptor.
If the camera is still rebooting, go to step 4.
Step 3. Measure the voltage (OBD-II connector)
- Turn on the ignition, windshield wipers and the defogger.
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Make sure the DC power adaptor is turned on.
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Make sure the wiring is loosely bundled and the Molex connectors are securely seated in the plug. No wires should be loose.
- If the DC power adaptor’s orange light is flashing or off, contact Support to order a replacement adaptor or cable.
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Use a multimeter to test the power adaptor’s input voltage.
- If the input drops below 13.1V, there may be an issue with your vehicle’s alternator or battery.
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Check the power sources to the vehicle tracker and the camera.
- If the power source is the same, separate them. A heavier gauge cable may be needed.
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Use the multimeter to measure the output voltage.
- If the output is lower or greater than 5V between pin 2 and pins 3-6, check the DC power adaptor.
If the camera is still rebooting, go to step 4.
Step 4. Measure the distance between the adaptor and tracker
- Turn the ignition off.
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Check how far apart the DC power adaptor is from the vehicle tracker.
- If they are less than 150mm apart, rewire the adaptor to another spot in the vehicle. This avoids electromagnetic interference between the two devices.
- Turn on the ignition.
- Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
- If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
If the camera is still rebooting, go to step 5.
Step 5. Look for a loose connection
- Turn the ignition off.
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Find the snorkel cable which plugs directly into the camera.
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Wiggle the cable to check for a loose connection.
- If the cable is in poor condition, has a loose connection, bent pins, or the camera reboots, contact Support to order a new cable.
If the camera is still rebooting, go to step 6.
Step 6. Assess the cables for any damage
- Expose the road camera’s cable connector.
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Check the cables for any damage.
- If you notice any visible damage, contact Support to order a new cable.
If the camera is still rebooting, go to step 7.
Step 7. Re-insert the SD card
- Use the key to unlock the road-facing camera’s security cover.
- Remove and reinsert the SD card.
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Check that the SD card sits properly in the slot.
- If it doesn’t, contact Support to order a new SD card.
- Turn on the ignition.
- Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
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You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
- If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.