Contact LogBook support

En Español

This article describes how to contact support and how to either send a diagnostic file to support or, if this is not possible, take a screenshot of your diagnostic data.

If you have problems with the LogBook mobile app that you haven’t been able to correct using the articles in this troubleshooting section, you can contact support for help.

To contact the driver line, call 844-307-2867 or email logbooksupport@verizonconnect.com.

When you call the helpline, support might ask for the following information:

• Your driver ID (username)
• The date and time the issue occurred
• A description of what happened
• The make and model of your Android or iOS device
• The type of connection (cell data plan, Wi-Fi, or personal hotspot)
• A diagnostic file from your app (see Send diagnostic files to support)

Send diagnostic files to support

When you contact support, you might be asked to provide a diagnostic file from your app. To do this:

1. In the navigation bar, in the lower part of the screen, tap More.
2. Under Support, next to Diagnostic Files, tap SEND TO SUPPORT.
   
   
   
3. In the dialog box, tap UPLOAD.
   
   
   
4. A loading icon is shown while the file is being uploaded. A check mark icon is shown when the file has been uploaded successfully. The date shows when a file was last uploaded.
   
   
   

Take a screenshot of diagnostic data

If you cannot send a diagnostic file using the Send to Support option, take a screenshot of the app diagnostic data. To do this:

1. In the navigation bar, in the lower part of the screen, tap More.
2. Under Settings, tap App Diagnostic Data.
3. Take a screenshot. On most Android devices, you press and hold the “Volume down” and “Power” buttons at the same time to take a screenshot. On most iOS devices, you press and hold the “Home” and “Side” buttons.
4. Email the screenshot to support.