This article describes how to contact Support and how to either send a diagnostic file to Support or, if this is not possible, take a screenshot of your diagnostic data.
If you have problems with the Logbook mobile app that you haven’t been able to correct using the articles in this troubleshooting section, you can contact Support for help.
To contact the driver line, call 844-617-1100.
When you call the helpline, Support might ask for the following information:
Your driver ID (username)
The date and time the issue occurred
A description of what happened
The make and model of your Android or iOS device
The type of connection (cell data plan, Wi-Fi, or personal hotspot)
A diagnostic file from your app (see Send diagnostic files to Support)
Send diagnostic files to Support
When you contact Support, you might be asked to provide a diagnostic file from your app. To do this:
In the navigation bar, in the lower part of the screen, tap More.
Under Support, next to Diagnostic Files, tap SEND TO SUPPORT.
In the dialog box, tap UPLOAD.
A loading icon is shown while the file is being uploaded. A check mark icon is shown when the file has been uploaded successfully. The date shows when a file was last uploaded.
Our agents can offer guidance on technical issues, help with installation, and answer account queries.
Wait time: 24 hours or less
Your Account ID:
Contact your Account Manager
Phone number: 1-844-617-1100
Available Monday to Friday, 8 AM - 5 PM (EST).
Email:
Your Account Manager can help with any questions about your account or contract, and help ensure you have the right equipment and software services to get results.